Global‑e Order
Order Confirmation Order Number
By default, customers see the Global‑e Order Number in the Order Confirmation Page, My Account / Order History page, and all transactional emails.
For domestic orders, your customers will still see your SFCC Order Number.
Order Confirmed
When Global-e will check the Order and it's OK - the Order Confirmation update will be sent to Global-e Cartridge end-point URL (Globale- OrderSendToMerchant) and the Order will be placed (Order status will be updated to New), and the Order Confirmation Status will be updated to Confirmed. This update normally comes right after an Order has been created, within the next few seconds.
Order Paid
When Global-e will perform an Order Payment check (Fraud check) and it's OK - the Order Payment update will be sent to Global-e Cartridge end-point URL (Globale-OrderPerformPayment), Order Payment status will be updated to Paid and the Order Export status will be updated to Ready For Export. This update normally comes only when the "Order Confirmed" update has been sent already.
Order Cancelled
If the Order Payment/Fraud check did not pass, or the Order was not confirmed by Global‑e - the Order Cancel update will be sent to Global‑e Cartridge end-point URL (Globale-OrderUpdateStatus, and/or Globale-OrderRefund) and the Customer will be refunded automatically. The order status will be updated to Cancelled, Order payment status will remain Not Paid. This update normally comes only when the "Order Confirmed" update has been sent already.
Shipping Status Updated
If any event of Order Shipment update will happen on the Global‑e side - the Shipping Status update can be sent to Global‑e Cartridge end-point URL (Globale-OrderUpdateShippingInfo). The Shipping Tracking Number/URL will be updated according to what has been sent in the Shipping Status Update. Order Shipping status will NOT be updated to SHIPPED. Shipping Status of SFCC Order may be updated by Merchant if it's needed when the Order has been dispatched to Global‑e Hub.
Order Refunded
If an Order has been refunded on the Global‑e side (not by sending an API request to Global‑e) - Order Refund Notification will be sent to Global‑e Cartridge end-point URL (Globale-OrderRefund). By default, Global‑e Cartridge does not update any system/custom attributes in SFCC Order on Refund Notification requests. However, Order Refund Notification may add Notes to SFCC Order and info messages in GLOBALE_INFO Log.