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Overview

This guide is designed for merchants using their own carrier accounts and integration to ship Global-e orders. It provides the essential guidelines for creating the necessary clearance documents, including shipping labels and commercial invoices.

Key Roles and Responsibilities

The following roles and responsibilities apply:

  • Merchant of Record (MoR) - Global-e:

    Global-e acts as the Merchant of Record (seller) for all orders processed through Global-e. In certain destinations, Global-e is responsible for remitting taxes to local authorities.

    The system generating export documents must ensure that Global-e specific information is accurately transferred to carriers during shipment booking and correctly reflected on customs documents.

  • Exporter of Record (EOR) & Shipper of Record (SOR) - Merchant/Third Party Logistics.

  • Importer of Record (IOR) – Customer, except in Switzerland, where the Importer of Record is Global-e Switzerland.

  • Importer of Record (IOR) on Returns – Merchant/Third Party Logistics.

The merchant or Third-Party Logistics acts as the importer of Record and is responsible for managing the return of goods to their country of origin. This includes:

  • Clearing the goods through customs and ensuring compliance with import regulations.

  • Applying Returned Goods Relief to qualify for duty exemption where applicable.

Implementation Requirements

The Third Party or system responsible for generating shipping and customs documentation must build custom logic to:

  • Clear the shipment according to the defined configuration and order model, including using the right incoterm based on whether Duties and/or Taxes are included in the order or must be paid at delivery.

  • Retrieve and apply the correct product prices for customs from Global-e, ensuring that the declared customs values align with the tax calculation rule model (FOB or CIF) to prevent discrepancies.

  • Ensure Global-e information is accurately declared to carriers and customs documents whenever required.

Failure to implement these guidelines correctly may result in delays, tax liabilities, compliance and/or customer experience issues.