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Verifying and Monitoring Automation Results

Once you’ve set your configurations as needed, you can use the checks described in this section to verify and monitor your automation results.

To verify and monitor automation results

  1. Navigate to Returns and Exchanges.

  2. Filter RMAs by status to confirm workflow status, such as:

    • Pending Requests

    • Requires Attention

    • Shipment Received

    • Done

    • Canceled Requests

  3. Open an RMA.

  4. Review the Timeline section for automation events, such as approval, refund, or completion.

Tip

If an RMA is stuck in the Requires Attention stage, verify that the automation trigger conditions were met, especially for validation-based automations.