> ## Documentation Index
> Fetch the complete documentation index at: https://docs.global-e.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Failover and Recovery

This page covers two recovery scenarios: **disabling Global-e** when services are unavailable, and **order-create fallback** when SFCC cannot create an order during checkout but Global-e still completes the sale.

**See also:** [Checkout flow](/checkout-flow-sfcc) · [Order lifecycle](/order-lifecycle-sfcc) · [Introduction → SOTM](/sfcc) · [Metadata → Order (`geIsOrderCreatedFallbackScenario`)](/metadata-sfcc#order)

## Disable Global-e integration (manual failover)

If Global-e services are unavailable, operators can disable the integration by setting site preference **`geEnabled`** (display name **Global-e Enabled**) to **No**.

Domestic checkout continues on SFCC. Operated-country shoppers no longer route to Global-e until the preference is re-enabled and Global-e settings are current (run the **GlobaleSettings** job after re-enabling — see [Configuration](/configuration-sfcc)).

## Order-create fallback (SOTM recovery)

Checkout normally creates a minimal SFCC order in the shopper session via **`Globale-OrderCreate`** or **`Globale-OrderCreateV2`**. Session loss, stock issues, or basket drift can cause this step to fail after the shopper has already paid on Global-e.

### How recovery works

<Steps>
  <Step>
    **Order create response** — On failure, the cartridge may return SFCC order number **`-1`** (`ORDER_CREATE_BYPASS_NO`) — this applies to both `Globale-OrderCreate` and `Globale-OrderCreateV2`. Global-e treats this as a signal to continue and send **Send Order To Merchant** (SOTM) with the full order payload.
  </Step>

  <Step>
    **SOTM creates the order** — **`Globale-OrderSendToMerchant`** searches for an existing order by SFCC or Global-e order number. If none exists, the cartridge builds a temporary basket from the SOTM payload (`generateBasketFromPayload`), creates the SFCC order, then applies the same place/confirm and attribute updates as the happy path.
  </Step>

  <Step>
    **Fallback flag** — Orders created from an SOTM-generated basket set **`geIsOrderCreatedFallbackScenario`** on the order (and basket during generation). This drives coupon/price-adjustment handling differences in the SOTM handler.
  </Step>
</Steps>

Recovery is automatic on the Global-e side once order create returns **`-1`** or when SOTM arrives without a matching SFCC order. Merchants should monitor **GLOBALE\_ORDER\_**\* logs for collision or validation errors (for example duplicate `MerchantOrderId` or cart-hash mismatch when **`sfccCartHashValidation`** is enabled).

### What this is not

* **Manual `geEnabled` disable** does not replay failed orders; it only stops new Global-e checkout sessions.
* SOTM must not receive **`MerchantOrderId` = `-1`** in the payload (that value is reserved for the order-create bypass response only).

For endpoint sequencing and status transitions after recovery, see [Order lifecycle](/order-lifecycle-sfcc).