Email Notifications for Unfulfilled Orders
if you have unfulfilled orders that should have been picked up and delivered (either to our warehouse or directly to the order’s final destination), Global‑e sends you an automatic email, at least every other week, with a list of these orders, to help to expedite delivery and offer your customers improved service.
Email frequency depends on the type of goods and the length of time needed to prepare them for shipping.
Note that emails are not sent to Merchants selling customized products or other items that may take a longer time than average to ship.
The email is sent to the address used by the merchant to register to the Global‑e system.
The email includes two tables in the following format:
Global‑e Order ID | Order Date | Merchant Reference ID |
|---|---|---|
The first table includes orders that should have been picked up by the carrier from the Merchant’s warehouse. (This mostly applies to DHL Express).
The second table includes orders that should have been sent to the Global-e Hub. (This mostly applies to non-express orders).
Make sure to follow up on this email, to ensure that your customers receive their orders quickly.