Documentation Portal

Create a refund for products: in the products list, select the Refunded Qty and the Refund Reason. The Products Refund field is populated according to the chosen quantities.

To create a full or partial refund for shipping, enter the amount in this field.

Use this field to refund customers amounts that are not associated with products, shipping fees, or duties & taxes.

To refund duties & taxes, enter the amount in the Duties & Taxes + CCF field. Generally, customs authorities do not refund duties and taxes that have been paid. Refunding these fees to customers is at the merchant’s sole discretion and expense.

This field calculates automatically and shows all refund components listed above.

To deduct the cost of prepaid return shipping, enter the amount here. The refund cost shown to the customer on the Returns Portal is also listed under Return Requests: Merchant Portal > Orders > Returns.

Loyalty Points Refund

Money Refund

Total Refund

This field shows the total refund amount to be transferred to the customer’s original payment method

Refund Reason

Use this drop-down to define the reason for the refund

Notes

Enter refund note if applicable