Tracking Status
This section illustrates some tracking statuses. You can view the list of all statuses on the Merchant Portal (General tab).
Cancelled Order View
The canceled order view opens when either Global-e, the merchant, or the customer cancels an order. The order shows one of the following statuses:
Cancelled by Global-E
Cancelled by merchant
Cancelled by customer
Example of a canceled order
Example of an order partially shipped
The Products that have yet to be shipped section is displayed only when:
There is at least one product for any parcel (ParcelProducts table); AND
There are products in the original order (OrderProducts table), that are not part of any parcel (ParcelProducts table)
Single and Multiple Parcel Shipments
Example of a single parcel order
 |
Example of multi-parcel order
In the following example, there are two parcels but one tracking number.
 |
Example of a split order
Note that there are multiple tracking numbers. In the following example, the first package is in status processing, the second has been dispatched.
