How can I ship back-ordered products (for example, customised or personalized items)?
How can I ship back-ordered products (for example, customised or personalized items)?
Bespoke products are supported. However,
You will have to consolidate the order and ship in-stock items together with the bespoke items.
You need to inform your customers about the consolidation and that the order will only be shipped once all items are ready. You can advertise a disclaimer on your website such as:
If your order consists of a mix of pre-ordered and in-stock items, your order will be dispatched in one shipment and this includes next-day orders. Any next-day orders with pre-ordered items will be dispatched once the stock has been delivered to our warehouse.
Note that we will support split orders (where you don’t need to consolidate the orders and wait for bespoke items to be ready)