Missing invoice – only the airway bill is printed out when clicking the “Process&Print” button. Why?
Missing invoice – only the airway bill is printed out when clicking the “Process&Print” button. Why?
In selected destinations your shipper may use a Paperless Trade policy (PLT), meaning that the invoice is sent electronically to the shipper without printing it.
PLT orders can be recognized by the cloud icon with an arrow pointing up.
Orders, where PLT was used, will be cleared in customs even before the order is physically shipped, and the goods will be released to customers much faster than in other cases, so whenever this functionality is supported by the relevant shipper, Global‑e will generate a PLT invoice. In these cases, only the airway bill will be printed out.
If you don’t see the cloud icon as shown above, and still don’t get the invoice printed, please contact us by clicking the “Contact Us” button below.