Overview
When an online store receives an international order, fulfilling an order is the last step before the order is shipped to the customer. This process usually takes place at the Merchant's warehouse.
Express orders are usually processed at the Merchant warehouse, while non-express orders are processed at the Global‑e hub for the final mile shipment.
The Merchant Warehouse Operator or Manager performs the pick and pack, processes the order, makes sure the parcels are ready for shipment and produces the relevant documentation by means of the Global-e Merchant Portal.
This document guides the Warehouse Operator or Manager through the steps required to complete the entire fulfilment process.