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B2B Checkout

Global-e supports excluding merchants' B2B customers’ purchases in Global-e operated countries, by routing them to Shopify Payment. These orders are not handled by Global-e.

This feature must be enabled, if necessary, by the Global-e team. Please reach out to your Customer Success Manager to set it up if necessary.

Note

The merchant must define Shipping rates for B2B customers, for Global-e operated countries. If no rates are defined, no shipping options will be displayed, and the checkout process will not be completed.

Prerequisites

To support B2B customers in Global-e operated countries, the merchant should set the following in Shopify Backoffice:

  1. Verify that your store is configured for Shopify B2B customer support. Define the Shipping option rate, under the Global-e zone.

    1. In Shopify Backoffice > Shipping and Delivery > General Shipping Rates.

    2. Select Global-e Shipping Rates.

    3. Add Shipping Rates:

      1. Under Global-e Zone, on the Shipping Options page, click on Add rate.

      2. Add your B2B shipping rate in the following steps:

        1. Click Use flat rate.

        2. Change Shipping Rate to custom.

        3. Define the Rate name.

        4. Define the Price.

        5. Click Done.

      • The defined rate will be listed under the Global-e Zone.

The Process

When a customer purchases on a Shopify Plus plan, in a Global-e-operated country, the system verifies whether it is a B2B customer. If it is defined as B2B then all Global-e experience will be removed (Logo, disclaimer, etc.), and the checkout page will display only two fields:

  • Payment Methods - as defined by Shopify.

  • Shipping Options – as defined in Global-e, according to specifications received from the merchant.

When the customer is defined in Shopify as B2B and the checkout is in a Global-e operated country, the following fields will be displayed on the Checkout page:

  • Delivery method type. Only the B2B shipping method configured in Shopify is available with relevant rates.

  • Payment methos. Only payment methods offered by Shopify are listed.

Caution

The Global-e logo and the disclaimer are removed from the Checkout page.