B2B Checkout
Global-e supports excluding merchants' B2B customers’ purchases in Global-e operated countries, by routing them to Shopify Payment. These orders are not handled by Global-e.
This feature must be enabled, if necessary, by the Global-e team. Please reach out to your Customer Success Manager to set it up if necessary.
Note
The merchant must define Shipping rates for B2B customers, for Global-e operated countries. If no rates are defined, no shipping options will be displayed, and the checkout process will not be completed.
Prerequisites
To support B2B customers in Global-e operated countries, the merchant should set the following in Shopify Backoffice:
Verify that your store is configured for Shopify B2B customer support. Define the Shipping option rate, under the Global-e zone.
In Shopify Backoffice > Shipping and Delivery > General Shipping Rates.
Select Global-e Shipping Rates.
Add Shipping Rates:
Under Global-e Zone, on the Shipping Options page, click on Add rate.
Add your B2B shipping rate in the following steps:
Click Use flat rate.
Change Shipping Rate to custom.
Define the Rate name.
Define the Price.
Click Done.
The defined rate will be listed under the Global-e Zone.
The Process
When a customer purchases on a Shopify Plus plan, in a Global-e-operated country, the system verifies whether it is a B2B customer. If it is defined as B2B then all Global-e experience will be removed (Logo, disclaimer, etc.), and the checkout page will display only two fields:
Payment Methods - as defined by Shopify.
Shipping Options – as defined in Global-e, according to specifications received from the merchant.
When the customer is defined in Shopify as B2B and the checkout is in a Global-e operated country, the following fields will be displayed on the Checkout page:
Delivery method type. Only the B2B shipping method configured in Shopify is available with relevant rates.
Payment methos. Only payment methods offered by Shopify are listed.
Caution
The Global-e logo and the disclaimer are removed from the Checkout page.