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Feature

Merchant CS

Merchant Admin

Merchant CS Admin

Hub Operator

Hub Admin

Dashboards

No

No

Yes

No

No

      Live View

No

No

Yes

No

No

Merchants

No

Yes

Yes

No

No

      Merchant ID

No

Yes

No

No

No

      Product Management

No

Yes

Yes

No

No

            Product Price Feed

No

Yes

Yes

No

No

Restricted Products

No

No

Yes

No

No

Products Bundle Mapping

No

Yes

Yes

No

No

      Reports

No

Yes

Yes

No

No

Dashboard

No

Yes

Yes

No

No

Orders

Yes

No

No

Yes

Yes

      Returns

No

No

No

No

No

      Global-E Hub

No

No

No

Yes

No

            Process Orders

No

No

No

Yes

No

            Process Return

No

No

No

Yes

No

            Process EOD

No

No

No

Yes

No

            Process PUDO EOD

No

No

No

Yes

No

            Process Stores EOD

No

No

No

Yes

No

            Process Returns EOD

No

No

No

Yes

No

            PUDO Distribution

No

No

No

Yes

No

            Stores Distribution

No

No

No

Yes

No

            Merchant Hub

No

No

No

Yes

No

            Process Orders

No

No

No

Yes

No

            Process EOD

No

No

No

Yes

No

            Pickup Request

No

No

Yes

Yes

No

            Process Orders: Non-GE Carriers

No

No

Yes

No

Yes

            Failed Transfer to Merchant

No

No

Yes

No

Yes

            Pickup Request

No

No

Yes

No

Yes

      View Orders

Yes

No

Yes

No

No

      Same Day Dispatch Orders

Yes

No

Yes

Yes

Yes

Configuration

No

Yes

No

No

No

      Customization

No

Yes

No

No

No

      Marketing Proposition

No

Yes

No

No

No

      Email Management

No

Yes

No

No

No

Role Type Department

Menu Level 1

Menu Level 2

Merchant Management

Merchant Admin:

  • Merchants > Product Management

  • Configuration > Customization

  • Configuration > Marketing Proposition

    The Merchant Admin has permission to view the Merchant Dashboard menu.

Customer Service

Merchant Customer Service (lower-level CS role): Comment: CS Lead or CS Team?

  • Orders > Returns

  • Orders > View Orders

  • Orders > Same Day Dispatch Orders

Merchant CS Admin (highest-level CS role)

  • Merchants > Product Management

  • Orders > Returns

  • Orders > Merchant Hub

    • Process Orders: Non-GE Carriers

    • Failed Transfer to Merchant

    • Pickup Request

  • Orders > View Orders

  • Orders > Same Day Dispatch Orders

  • System > Users

    • Add/Edit users and assign CS Admin/CS roles

Operations

Hub Operator Comment: Hub Processor? If so, which one (there are three)? (lowest-level Hub role):

  • Orders > Global-e Hub:

    • Process Orders (cannot reprint labels)

    • Process Returns

    • Process EOD

    • Process PUDO EOD

    • Process Stores EOD

    • Process Returns EOD

    • PUDO Distribution

    • Stores Distribution

  • Orders > Merchant Hub:

    • Process Orders

    • Proces EOD

    • Pickup Request

  • Orders > Same Day Dispatch Orders

Hub Admin (highest-level Hub role)

Role Type Department

Menu Level 1

Menu Level 2

Merchant Management

Merchant Admin:

  • Merchants > Product Management

  • Configuration > Customization

  • Configuration > Marketing Proposition

    The Merchant Admin has permission to view the Merchant Dashboard menu.

Customer Service

Merchant Customer Service (lower-level CS role): Comment: CS Lead or CS Team?

  • Orders > Returns

  • Orders > View Orders

  • Orders > Same Day Dispatch Orders

Merchant CS Admin (highest-level CS role)

  • Merchants > Product Management

  • Orders > Returns

  • Orders > Merchant Hub

    • Process Orders: Non-GE Carriers

    • Failed Transfer to Merchant

    • Pickup Request

  • Orders > View Orders

  • Orders > Same Day Dispatch Orders

  • System > Users

    • Add/Edit users and assign CS Admin/CS roles

Operations

Hub Operator Comment: Hub Processor? If so, which one (there are three)? (lowest-level Hub role):

  • Orders > Global-e Hub:

    • Process Orders (cannot reprint labels)

    • Process Returns

    • Process EOD

    • Process PUDO EOD

    • Process Stores EOD

    • Process Returns EOD

    • PUDO Distribution

    • Stores Distribution

  • Orders > Merchant Hub:

    • Process Orders

    • Proces EOD

    • Pickup Request

  • Orders > Same Day Dispatch Orders

Hub Admin (highest-level Hub role)