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Fraud

From the Fraud Orders page you can view fraudulent orders. Comment: This needs to be changed on the GUI to "Fraudulent Orders" if that fits.

Comment: I recommend giving a brief description of what Global-e defines as fraud.

To view fraudulent orders

  1. Navigate to Orders > Merchant Hub > Fraud from the top menu.

  2. Filter your orders:

    1. Select and enter one of the following filter parameters:

      • Order number

      • Tracking number

      • Merchant reference

    2. Define all of the required following filters:

      • Shipping service (all that apply)

      • Order status (all that apply)

      • Merchant (all that apply)

      • Customer name

      • Email

      • Hub (all that apply)

      • From date

      • To date

      • Dispatch type (all that apply)

      • Shipping country (all that apply)

      • Payment method (all that apply)

      • Parcel status (all that apply)

  3. Do one of the following:

    • Go directly to the Order Details page - click Find and View.

    • View all found order IDs in the Order Details section - click FILTER ORDERS.

      Note

      If needed, from here you can export the table by clicking Export. You can also show or hide the results by clicking Collapse All/Expand All located below FILTER ORDERS.

  4. Optional: Search the results for a specific order by entering the Order ID into the Search the Order List field and clicking Search.

  5. Click an order ID from the Order ID column.

    The Order Details page is displayed for the order ID you selected. The order status is displayed in the Order Status field. Rotem - I searched for a canceled order ID in this field in the HUB platform and it did not show up? Why is that?

  6. Optional - Click Pencil_Icon.png to modify the order status.