Product Management
Restricted Products
Restrictions Due to Regulatory Issues
Product restrictions due to regulatory issues are based on custom regulations in the destination country. Global‑e generally initiates these restrictions at the product, category, or sometimes at the universal Harmonized Commodity Description and Coding System (HS) codes level.
The HS is an international nomenclature for the classification of products. It allows participating countries to classify traded goods on a common basis for customs purposes. At the international level, the HS for classifying goods is a six-digit code system.
For example:
Wooden products are regulated in Australia.
Sunglasses required an FDA permit in the US. Merchants that do not have the required FDA permit are not allowed to sell sunglasses to the US.
Product Bundle Mapping
You can create product bundles to group products so that they can be sold together, The Product Bundle Mapping screen lets you import and process products in bundles and handle the mapping to a parent SKU on the Bundle Product Management page. This screen establishes a relationship between a bundle product that exists in the products table with the bundled child SKUs, as they are expected to pass through the Get Shipping Documents (GSD) request.
To import products in bundles:
Navigate to Merchants > Product Management > Product Bundle Mapping from the top menu.
Select a merchant from the Merchant menu.
Download the Bundle template file by clicking File Format Example.
Populate the Bundle template file with the following values:
BundleSKU - The parent SKU as it exists on the products table.
ChildSKU - The child SKU as it should be passed by the merchant in the GSD request.
Quantity - The quantity of the child SKU items for this bundle.
Fill out a row for each par or parent bundle SKU and child bundle SKU.
If the import succeeded, the following information is shown, containing all the saved records:
What is a Restricted Product and Why Should a Product be Restricted? (New)
What Kind of Restricted Products Are There?
Global-e has several categories of products that can be sold internationally:
Dangerous goods or hazardous materials
Restricted products
Dangerous goods are products are prohibited, and neither merchants nor Global‑e may sell them. These products pose a risk to health, safety, property, or the environment.
Hazardous materials contain substances that are radioactive, flammable, explosive, corrosive, oxidizing, asphyxiating, biohazardous, toxic, pathogenic, or allergenic. This also pertains to physical conditions such as compressed gases and liquids or hot materials, including all goods containing such materials or chemicals, or may have other characteristics that render them hazardous in specific circumstances.
Restricted products are not allowed or controlled in one or multiple countries, either due to commercial or regulatory issues. There are two types of restricted products, commercial and regulatory.
For more information, see Dangerous Goods.
Understanding Dangerous Goods
The dangerous goods level indication is essential for letting merchant hub operators know how to process shipments that contain dangerous goods. If a parcel or order contains items considered dangerous goods, a message pops up on the Process Order screen indicating the level of the dangerous goods.
There are three levels of dangerous goods:
Dangerous goods packed in excepted quantities
Dangerous goods packed in limited quantities
Dangerous goods packed in limited quantities (International Air Transport Association - IATA)
Dangerous Goods Packed in Expected Quantities
Dangerous Goods Packed in Limited Quantities
For more information, see Viewing the Dangerous Goods Level of a Parcel or Order.
Restrictions Due to Commercial Issues (New)
Product restrictions due to commercial issues are based on reseller agreements and/or limitations. The Merchant usually initiates these restrictions at the product SKU level. For example, a contract could stipulate that a product cannot be sold within a specific country, such as a specific model of Nike shoes that cannot be sold in the United States.
Restricting Products by Country (New)
You can restrict product SKUs for a single country, for several countries, or for all countries.
To restrict products by country, see Removing or Modifying a Restriction below.
Viewing Restricted Products
Now that you're familiar with the scope of each restriction, you can view your restricted products. Note that this screen does not show information about restrictions on the category or brand level, which are only shown on the database.
Navigate to Merchants > Product Management > Restricted Products from the top menu.
Select a merchant from the Restricted Products menu.
Search for a product using one of the following:
Product identifier
Product name
The products are displayed.
Click Search.
Continue with one of the following:
Viewing the Dangerous Goods Level of a Parcel or Order
Now that you're familiar with the different types of dangerous goods, you can view the dangerous good level of a parcel or order.
Note
Viewing the dangerous goods level of a parcel or order applies only to merchants using the Global-e admin to process orders.
Enter the Order ID or Parcel Code on the Process Order screen.
Click Search.
A message is displayed indicating the level of the dangerous goods.
Note the following:
When processing a split shipment, the level of dangerous goods refers to the parcel.
When processing a consolidated shipment, the level of dangerous goods refers to the order.
Removing or Modifying a Restriction (New)
Now that you're familiar with the scope of each restriction, you can remove or modify existing restrictions. Merchants can only remove restrictions that they have applied, such as commercial restrictions.
Follow steps 1 through 3 in Viewing Restricted Products.
Select the relevant products that you want to remove or modify the restrictions from.
Click the Restrict link in the Restricted In column.
Comment: I think the GUI functionality changed here a bit since I documented this last. I updated this procedure here based on the GUI. Please perform the procedure and confirm whether what is written here now is correct.
Select one of the following:
Globally restrict product - restrict products for all countries.
Restrict products to all countries - lets you select the relevant country group or groups:
Lets you select to clear and remove restricted countries from the list. The restriction is removed for the specific products in these countries.
Select Remove All to remove all restricted countries.
Search for a specific country - Lets you search for a specific country.
Select all country groups - The restriction is applied to or removed from the specific products in all countries.
The items you can select, such as European Countries, are a group of countries bunched together. Selecting European Countries, for example, selects all of the countries in this group. You can see which countries are in this group either by hovering over the truncated list of countries shown to the right, or by selecting one of the list items.
Click OK.
The selected countries are removed from the list and so is the product restriction for the selected country or countries.
Removing or Modifying Several Products with the Same Restriction (New)
In the previous section we discussed how to remove or modifying a restriction from a product. This section describes how to remove or modify several products that have the same restriction.
Follow steps 1 through 3 in Viewing Restricted Products.
Select the relevant products that you want to remove or modify the restrictions from.
Click Restrict Selected.
The Restrict by Country panel is displayed.
Select one of the following:
Globally restrict product - Lets you restrict the product to all markets operated by Global-e.
Search for a specific country - Lets you search for a specific country.
Select all country groups - The restriction is applied to or removed from the specific products in all countries.
Select the relevant country group or groups.
The items you can select, such as European Countries, are a group of countries bunched together. Selecting European Countries, for example, selects all of the countries in this group. You can see which countries are in this group either by hovering over the truncated list of countries shown to the right, or by selecting one of the list items.
Remove or modify the countries in the group as required.
You can select to clear and remove restricted countries from the list. The restriction is removed for the specific products in these countries.
You can select Remove All to remove all restricted countries.
The restriction is removed for the specific products in all countries.
Click OK.
The selected countries are removed from the list and so is the product restriction for the selected country or countries.
Restricted and Prohibited Products
In general, Global-e distinguishes between restricted products and prohibited products. Restricted products are products that we ship, but which have particular conditions or requirements. Prohibited products are products that we do not ship under any circumstances.
In addition, both categories are divided into smaller more specific categories:
Restricted products:
Hazardous materials:
Contain substances that are radioactive, flammable, explosive, corrosive, oxidizing, asphyxiating, biohazardous, toxic, pathogenic, or allergenic.
Pertain to physical conditions such as compressed gases and liquids or hot materials, including all goods containing such materials or chemicals, or may have other characteristics that render them hazardous in specific circumstances
Prohibited products only refers to dangerous goods, which are products that may pose a risk to health, safety, property, or the environment.
Furthermore, restricted products are restricted or controlled on a single or multiple country basis, either due to commercial or regulatory issues. Comment: Do we want to document which restricted products are commercial and which are regulatory, or is it sufficient to remain general here?
Restricted products are products that Global-e allows you to ship, but with certain restrictions. To ship restricted products you must fill out a questionnaire designed to determine the nature of the product(s) that you're shipping, and which restrictions, if any, apply.
The following list shows the categories of products that Global-e restricts:
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Conditions or Requirements for Restricted Products
As mentioned earlier, Global-e attaches certain conditions or requirements for restricted products, as described in the table below:
Comment: The empty cells in this table need to be filled out.
Restricted Products | Condition or Requirement |
|---|---|
Adult goods | |
Art dealers and galleries | For an AOV greater than $2,000, a questionnaire is required. |
Auction houses | |
Car parts | |
Cosmetic hemp products | Declaration that the products contain negligible amounts (0.1%) of THC/CBD if at all. |
Cryptocurrency | |
Dropshipping | |
Hazardous materials (B2B), including but not limited to:
| |
Internet product and service providers | |
Jewelry, watch, precious stones, metals and silverware stores (high end jewelry and watches) | For an AOV greater than $2,000, a questionnaire is required. |
Medical benefit packages | |
Medical, dental, ophthalmic and hospital equipment and supplies | A DME license is required. |
Multi-level marketing | |
Nutraceuticals and food products | All Merchants need to fill out a questionnaire. |
Pharmaceuticals, prescription medicine and medical devices (including animal pharmaceuticals) | |
Services associated with pseudoscience (such as clairvoyance or horoscopes) |
Restrictions Due to Regulatory Issues
Product restrictions due to regulatory issues are based on custom regulations in the destination country. Global‑e generally initiates these restrictions at the product, category, or sometimes at the universal Harmonized Commodity Description and Coding System (HS) codes level.
The HS is an international nomenclature for the classification of products. It allows participating countries to classify traded goods on a common basis for customs purposes. At the international level, the HS for classifying goods is a six-digit code system.
For example:
Wooden products are regulated in Australia.
Sunglasses required an FDA permit in the US. Merchants that do not have the required FDA permit are not allowed to sell sunglasses to the US.
Restrictions Due to Commercial Issues (New)
Product restrictions due to commercial issues are based on reseller agreements and/or limitations. The Merchant usually initiates these restrictions at the product SKU level. For example, a contract could stipulate that a product cannot be sold within a specific country, such as a specific model of Nike shoes that cannot be sold in the United States.
Restricting Products by Country (New)
You can restrict product SKUs for a single country, for several countries, or for all countries.
To restrict products by country, see Removing or Modifying a Restriction below.
Viewing Restricted Products
Now that you're familiar with the scope of each restriction, you can view your restricted products. Note that this screen does not show information about restrictions on the category or brand level, which are only shown on the database.
Navigate to Merchants > Product Management > Restricted Products from the top menu.
Select a merchant from the Restricted Products menu.
Search for a product using one of the following:
Product identifier
Product name
The products are displayed.
Click Search.
Continue with one of the following:
Removing or Modifying a Restriction (New)
Now that you're familiar with the scope of each restriction, you can remove or modify existing restrictions. Merchants can only remove restrictions that they have applied, such as commercial restrictions.
Follow steps 1 through 3 in Viewing Restricted Products.
Select the relevant products that you want to remove or modify the restrictions from.
Click the Restrict link in the Restricted In column.
Comment: I think the GUI functionality changed here a bit since I documented this last. I updated this procedure here based on the GUI. Please perform the procedure and confirm whether what is written here now is correct.
Select one of the following:
Globally restrict product - restrict products for all countries.
Restrict products to all countries - lets you select the relevant country group or groups:
Lets you select to clear and remove restricted countries from the list. The restriction is removed for the specific products in these countries.
Select Remove All to remove all restricted countries.
Search for a specific country - Lets you search for a specific country.
Select all country groups - The restriction is applied to or removed from the specific products in all countries.
The items you can select, such as European Countries, are a group of countries bunched together. Selecting European Countries, for example, selects all of the countries in this group. You can see which countries are in this group either by hovering over the truncated list of countries shown to the right, or by selecting one of the list items.
Click OK.
The selected countries are removed from the list and so is the product restriction for the selected country or countries.
Removing or Modifying Several Products with the Same Restriction (New)
In the previous section we discussed how to remove or modifying a restriction from a product. This section describes how to remove or modify several products that have the same restriction.
Follow steps 1 through 3 in Viewing Restricted Products.
Select the relevant products that you want to remove or modify the restrictions from.
Click Restrict Selected.
The Restrict by Country panel is displayed.
Select one of the following:
Globally restrict product - Lets you restrict the product to all markets operated by Global-e.
Search for a specific country - Lets you search for a specific country.
Select all country groups - The restriction is applied to or removed from the specific products in all countries.
Select the relevant country group or groups.
The items you can select, such as European Countries, are a group of countries bunched together. Selecting European Countries, for example, selects all of the countries in this group. You can see which countries are in this group either by hovering over the truncated list of countries shown to the right, or by selecting one of the list items.
Remove or modify the countries in the group as required.
You can select to clear and remove restricted countries from the list. The restriction is removed for the specific products in these countries.
You can select Remove All to remove all restricted countries.
The restriction is removed for the specific products in all countries.
Click OK.
The selected countries are removed from the list and so is the product restriction for the selected country or countries.
Prohibited products are products or products related to services that Global-e does not ship under any circumstances.
The following list shows the categories of products or products related to services that Global-e prohibits:
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Dangerous Goods
The dangerous goods level indication is essential for letting merchant hub operators know how to process shipments that contain dangerous goods. If a parcel or order contains items considered dangerous goods, a message pops up on the Process Order screen indicating the level of the dangerous goods.
There are three levels of dangerous goods:
Dangerous goods packed in excepted quantities
Dangerous goods packed in limited quantities
Dangerous goods packed in limited quantities (International Air Transport Association - IATA)
Dangerous Goods Packed in Expected Quantities
Dangerous Goods Packed in Limited Quantities
For more information, see Viewing the Dangerous Goods Level of a Parcel or Order.
Viewing the Dangerous Goods Level of a Parcel or Order
Now that you're familiar with the different types of dangerous goods, you can view the dangerous good level of a parcel or order.
Note
Viewing the dangerous goods level of a parcel or order applies only to merchants using the Global-e admin to process orders.
Enter the Order ID or Parcel Code on the Process Order screen.
Click Search.
A message is displayed indicating the level of the dangerous goods.
Note the following:
When processing a split shipment, the level of dangerous goods refers to the parcel.
When processing a consolidated shipment, the level of dangerous goods refers to the order.
Product Price Per Currency Feed
The Product Price per Currency Feed enables you to create a feed of your products with their prices in the foreign currencies of your choice.
This feed can be used for your marketing needs, whenever international prices are required, for example, Google shopping feed.
To prepare your Product Price file:
From the Global‑e Merchant Portal, go to Merchants > Product Management > Product Price Feed.
The Product Price per Currency Feed screen opens.
Download the SKU Sample File by clicking the File Format Example (next to the browse button).
Populate the file with the following values:
SKU - Your product SKU as it appears in your product catalogue .
Product Price - Your product price in the original merchant currency (including VAT).
Price Original Currency - 3-char currency code of your products.
VAT Rate - The VAT rate in your country that is applicable to your product in per cent (without the % sign).
Note
You can list the values on separate rows or separate the values with commas; the file can contain up to 1000 SKUs.
Save your file in one of the following formats: Excel, CSV, or txt.
Generate your Feed
To upload and generate your file:
In the Product Price per Currency Feed screen, upload your SKU file:
Click Browse to retrieve and select the file you have prepared.
Choose currencies by country:
Click List of Currencies OR Choose,
The Select Currencies screen opens.
Select one or multiple currencies to use for your product price conversions.
You can choose up to 10 different currencies.
To search for or filter currencies, use the Search country field.
The selected currencies are selected and saved.
To remove a currency, clear the box next to the currency.
Choose output file destination, selecting the way you prefer receiving your file containing the converted product prices:
Send a daily file to this email address
Enter your email address.
The process runs daily, generates the file every 24 hours (with updated prices), and sends the file to the requested email destination you provided.
Send a daily file to this SFTP site
Enter the server address: sftp.merchantdoamin.com
Enter the folder name.
Enter your username
Select Use Password or Use Private Key
If you select Use Password, enter a password.
If you select Use Private key, click Browse to upload your key file.
The process runs daily, generates the file every 24 hours (with the converted prices), and sends the file to the requested SFTP server destination you provided.
Click Generate Feed to convert your products to the selected currency prices.
If you have chosen to receive the file daily option, when you next log in to this screen, you can stop the process and generate a new file with different SKUs.