System - Users

This page describes the user's roles and permissions, and the authorized operations allowed on each permission level. The tables on this page are useful for understanding what features and activities you have access to based on your assigned role(s). For example, Admins typically have access to a larger range of activities, while Customer Service representative and Hub Operators have access only to activities based on their set of responsibilities.

The table below describes the department, user type, and common role combinations in relation to business activity:

Department: the scope of business activity related to the user type and common role combinations commonly found in each department. In other words, it's the most basic grouping of business activities according to work scope.
User type: a further breakdown of the types of users responsible for activities in each department.
Common role combinations: maps between user types and Global-e's role types. This column shows the most common combination of roles in the field in relation to the user type. Roles are applied by admins to users from the Global-e platform on an individual basis.

Comment: I merged the content in the two tables together except for the GUI levels.

Department	User Type	Common Role Combinations
Merchant Management	Full Merchant Permissions	Merchant Admin
		Merchant Customer Service Admin
		Hub Admin ( + Store Roles if applicable)
Customer Service	Customer Service Lead	Merchant Admin
	Customer Service Lead	Merchant Customer Service Admin
	Customer Service Team	Merchant Admin
	Customer Service Team	Merchant Customer Service
Operations	Hub Operators (Merchant's warehouse team)	Merchant Admin
	Hub Operators (Merchant's warehouse team)	Hub Admin
	Hub Operator (3PL team lead)	Hub Admin
	Hub Operator (3PL team)	Hub Operator

Comment: Replace the sentence above with this:

Each user type has access to different areas of the Global-e platform. This section shows the relationship between these departments and their permissions:

Department: The name of the department
Menu level 1: Menus on the platform with one level
Menu level 2: Menus on the platform with two levels.

This table shows all of the features or tools available to users according to role, and reflects the Global-e user interface:

Merchant CS	Merchant Admin	Merchant CS Admin	Hub Operator	Hub Admin
Orders: Returns View Order Same Day Dispatch Orders	Merchants: Merchant ID Product Management: Product Price Feed Products Bundle Mapping Reports: Dashboard Configuration: Customization Marketing Proposition Email Management	Dashboards: Live View Merchants: Product Management: Restricted Products Produce Price Feed Products Bundle Mapping Reports: Dashboards Orders: Returns Merchant Hub: Process Order: Non-GE Carriers Failed Transfer to Merchant Pickup Request View Orders Same Day Dispatch Orders	Orders: Global-e Hub Process Orders Process Returns Process EOD Process PUDO EOD Process Stores EOD Process Returns EOD PUDO Distribution Stores Distribution Merchant Hub: Process Orders Process EOD Pickup Request Same Day Dispatch Orders	Orders: Global-E Hub: Process Orders Process Return Process EOD Process PUDO EDO Process Stores EOD Process Returns EOD PUDO Distribution Stores Distribution Merchant Hub: Process Orders Process EOD Process Orders: Non-GE Carriers View Processed Orders Canceled Orders Failed Transfer to Merchant Failed Orders Pickup Request Same Day Dispatch Orders

Merchant CS

Merchant Admin

Merchant CS Admin

Hub Operator

Hub Admin

Orders:

Returns
View Order
Same Day Dispatch Orders

Merchants:

Merchant ID
Product Management:
- Product Price Feed
- Products Bundle Mapping
Reports:
- Dashboard

Configuration:

Customization
Marketing Proposition
Email Management

Dashboards:

Live View

Merchants:

Product Management:
- Restricted Products
- Produce Price Feed
- Products Bundle Mapping
Reports:
- Dashboards

Orders:

Returns
Merchant Hub:
- Process Order: Non-GE Carriers
- Failed Transfer to Merchant
- Pickup Request
View Orders
Same Day Dispatch Orders

Orders:

Global-e Hub
- Process Orders
- Process Returns
- Process EOD
- Process PUDO EOD
- Process Stores EOD
- Process Returns EOD
- PUDO Distribution
- Stores Distribution
Merchant Hub:
- Process Orders
- Process EOD
- Pickup Request
Same Day Dispatch Orders

Orders:

Global-E Hub:
- Process Orders
- Process Return
- Process EOD
- Process PUDO EDO
- Process Stores EOD
- Process Returns EOD
- PUDO Distribution
- Stores Distribution
Merchant Hub:
- Process Orders
- Process EOD
- Process Orders: Non-GE Carriers
- View Processed Orders
- Canceled Orders
- Failed Transfer to Merchant
- Failed Orders
- Pickup Request
Same Day Dispatch Orders

This table shows the actions relevant to each feature or tool based on your role. In other words, this table shows the range of activity available to you:

Feature	Merchant CS	Merchant Admin	Merchant CS Admin	Hub Operator	Hub Admin
Dashboards	No	No	Yes	No	No
Live View	No	No	Yes	No	No
Merchants	No	Yes	Yes	No	No
Merchant ID	No	Yes	No	No	No
Product Management	No	Yes	Yes	No	No
Product Price Feed	No	Yes	Yes	No	No
Restricted Products	No	No	Yes	No	No
Products Bundle Mapping	No	Yes	Yes	No	No
Reports	No	Yes	Yes	No	No
Orders	Yes	No	Yes	Yes	Yes
Returns	No	No	Yes	No	No
Global-E Hub	No	No	No	Yes	No
Process Orders	No	No	No	Yes	No
Process Return	No	No	No	Yes	No
Process EOD	No	No	No	Yes	No
Process PUDO EOD	No	No	No	Yes	No
Process Stores EOD	No	No	No	Yes	No
Process Returns EOD	No	No	No	Yes	No
PUDO Distribution	No	No	No	Yes	No
Stores Distribution	No	No	No	Yes	No
Merchant Hub	No	No	Yes	Yes	No
Process Orders	No	No	No	Yes	No
Process EOD	No	No	No	Yes	No
Pickup Request	No	No	Yes	Yes	No
Process Orders: Non-GE Carriers	No	No	Yes	No	Yes
Canceled Orders	No	No	No	No	Yes
Failed Transfer to Merchant	No	No	Yes	No	Yes
Failed Orders	No	No	No	No	Yes
Pickup Request	No	No	Yes	No	Yes
View Orders	Yes	No	Yes	No	No
Same Day Dispatch Orders	Yes	No	Yes	Yes	Yes
Configuration	No	Yes	No	No	No
Customization	No	Yes	No	No	No
Marketing Proposition	No	Yes	No	No	No
Email Management	No	Yes	No	No	No
System	No	No	Yes	No	Yes
Users	No	No	Yes	No	Yes

The following table describes the relationships between the user types and their common roles:

Role Type Department	Menu Level 1	Menu Level 2
Merchant Management	Merchant Admin: Merchants > Product Management Configuration > Customization Configuration > Marketing Proposition The Merchant Admin has permission to view the Merchant Dashboard menu.
Customer Service	Merchant Customer Service (lower-level CS role): Comment: CS Lead or CS Team? Orders > Returns Orders > View Orders Orders > Same Day Dispatch Orders	Merchant CS Admin (highest-level CS role) Merchants > Product Management Orders > Returns Orders > Merchant Hub Process Orders: Non-GE Carriers Failed Transfer to Merchant Pickup Request Orders > View Orders Orders > Same Day Dispatch Orders System > Users Add/Edit users and assign CS Admin/CS roles
Operations	Hub Operator Comment: Hub Processor? If so, which one (there are three)? (lowest-level Hub role): Orders > Global-e Hub: Process Orders (cannot reprint labels) Process Returns Process EOD Process PUDO EOD Process Stores EOD Process Returns EOD PUDO Distribution Stores Distribution Orders > Merchant Hub: Process Orders Proces EOD Pickup Request Orders > Same Day Dispatch Orders	Hub Admin (highest-level Hub role)

Note

If you are creating or replicating an internal Global-e employee's permissions, view another Global-e user’s setup and copy it.

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System - Users

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