Contact Us
Technical Operations - Available 24/7
Contact the Technical Operations team for information about the following topics.
Topics | Escalation |
---|---|
| Portal: https://techsupport.global-e.com/ 📞 +44-203-12-1399 United States: +1 646-7400-796 United Kingdom: +44-20-3129-1399 France: +33 (18) 488-8664 Singapore: +65 3157 3342 Australia: +61 3 7019 2560 Japan: +81 (3) 45400828 |
Technical Support
Contact Technical Support for information about the following topics.
Important
Make sure to submit a ticket for each new technical issue and include the ticket number in subsequent communication related to this ticket.
Topics | Level 1 | Level 2 | Level 3 |
---|---|---|---|
| Technical Support techsupport@global-e.zendesk.com Portal 𝄖𝄖𝄖𝄖𝄖𝄖𝄖𝄖𝄖𝄖𝄖𝄖𝄖𝄖𝄖𝄖𝄖 ➽ Make sure to submit a ticket. | Tech Support Escalation 𝄖𝄖𝄖𝄖𝄖𝄖𝄖𝄖𝄖𝄖𝄖𝄖𝄖𝄖𝄖𝄖𝄖 Tech Support Lead APAC: TSTLAPAC@global-e.com 𝄖𝄖𝄖𝄖𝄖𝄖𝄖𝄖𝄖𝄖𝄖𝄖𝄖𝄖𝄖𝄖𝄖 ➽ Make sure to include the ticket number in your email. | VP Technical Operations |
Customer Service
Business Hours: 07:00 UTC-22:00 UTC
Contact Customer Service for information about the following topics.
Important
The customer service contact numbers are for internal merchant use only. Do not share these phone numbers with customers.
Topics | Level 1 | Level 2 | Level 3 |
---|---|---|---|
| Customer Service 📞 +44 203 129 6668 | Customer Service Team Leads 📞 +44 203 129 6805 | Head of Customer Services Michal Cohen 📞 +44 203 318 2250 |
Delivery, Logistics, and Hub
Contact the Operations Team (Ops) for information about the following topics.
Topics | Operations Team (Ops) |
---|---|
Delivery, logistics, or hub queries |
Finance
Contact Finance for information about the following topics.
Topics | Finance / Refunds |
---|---|
General enquiries related to reconciliation and reporting. | |
Refunds enquiries |