Generate the RMA and return documents for an order
curl --request POST \
--url https://{globale_api_domain}/Return/GetReturnDocuments \
--header 'Content-Type: application/json' \
--data '
{
"ProviderCode": "Loop",
"OrderId": "GE314856569TS",
"Email": "shopper@example.com",
"MerchantRMANumber": "RM132",
"ShippingCost": 10,
"CurrencyCode": "USD",
"ReturnShippingTypeId": 2,
"ReturnShippingMethodId": null,
"ReturnedProducts": [
{
"ProductCode": "DKB500680.M8",
"CartItemId": null,
"ReturnQuantity": 1,
"MerchantReturnReasonCode": "",
"MerchantReturnReasonDescription": "Return Reason from GRD request for product 1"
},
{
"ProductCode": "B7ECS.C8",
"CartItemId": "1",
"ReturnQuantity": 1,
"MerchantReturnReasonCode": "TTT",
"MerchantReturnReasonDescription": "Return Reason from GRD request for product 2"
}
]
}
'import requests
url = "https://{globale_api_domain}/Return/GetReturnDocuments"
payload = {
"ProviderCode": "Loop",
"OrderId": "GE314856569TS",
"Email": "shopper@example.com",
"MerchantRMANumber": "RM132",
"ShippingCost": 10,
"CurrencyCode": "USD",
"ReturnShippingTypeId": 2,
"ReturnShippingMethodId": None,
"ReturnedProducts": [
{
"ProductCode": "DKB500680.M8",
"CartItemId": None,
"ReturnQuantity": 1,
"MerchantReturnReasonCode": "",
"MerchantReturnReasonDescription": "Return Reason from GRD request for product 1"
},
{
"ProductCode": "B7ECS.C8",
"CartItemId": "1",
"ReturnQuantity": 1,
"MerchantReturnReasonCode": "TTT",
"MerchantReturnReasonDescription": "Return Reason from GRD request for product 2"
}
]
}
headers = {"Content-Type": "application/json"}
response = requests.post(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'POST',
headers: {'Content-Type': 'application/json'},
body: JSON.stringify({
ProviderCode: 'Loop',
OrderId: 'GE314856569TS',
Email: 'shopper@example.com',
MerchantRMANumber: 'RM132',
ShippingCost: 10,
CurrencyCode: 'USD',
ReturnShippingTypeId: 2,
ReturnShippingMethodId: null,
ReturnedProducts: [
{
ProductCode: 'DKB500680.M8',
CartItemId: null,
ReturnQuantity: 1,
MerchantReturnReasonCode: '',
MerchantReturnReasonDescription: 'Return Reason from GRD request for product 1'
},
{
ProductCode: 'B7ECS.C8',
CartItemId: '1',
ReturnQuantity: 1,
MerchantReturnReasonCode: 'TTT',
MerchantReturnReasonDescription: 'Return Reason from GRD request for product 2'
}
]
})
};
fetch('https://{globale_api_domain}/Return/GetReturnDocuments', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://{globale_api_domain}/Return/GetReturnDocuments",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_POSTFIELDS => json_encode([
'ProviderCode' => 'Loop',
'OrderId' => 'GE314856569TS',
'Email' => 'shopper@example.com',
'MerchantRMANumber' => 'RM132',
'ShippingCost' => 10,
'CurrencyCode' => 'USD',
'ReturnShippingTypeId' => 2,
'ReturnShippingMethodId' => null,
'ReturnedProducts' => [
[
'ProductCode' => 'DKB500680.M8',
'CartItemId' => null,
'ReturnQuantity' => 1,
'MerchantReturnReasonCode' => '',
'MerchantReturnReasonDescription' => 'Return Reason from GRD request for product 1'
],
[
'ProductCode' => 'B7ECS.C8',
'CartItemId' => '1',
'ReturnQuantity' => 1,
'MerchantReturnReasonCode' => 'TTT',
'MerchantReturnReasonDescription' => 'Return Reason from GRD request for product 2'
]
]
]),
CURLOPT_HTTPHEADER => [
"Content-Type: application/json"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://{globale_api_domain}/Return/GetReturnDocuments"
payload := strings.NewReader("{\n \"ProviderCode\": \"Loop\",\n \"OrderId\": \"GE314856569TS\",\n \"Email\": \"shopper@example.com\",\n \"MerchantRMANumber\": \"RM132\",\n \"ShippingCost\": 10,\n \"CurrencyCode\": \"USD\",\n \"ReturnShippingTypeId\": 2,\n \"ReturnShippingMethodId\": null,\n \"ReturnedProducts\": [\n {\n \"ProductCode\": \"DKB500680.M8\",\n \"CartItemId\": null,\n \"ReturnQuantity\": 1,\n \"MerchantReturnReasonCode\": \"\",\n \"MerchantReturnReasonDescription\": \"Return Reason from GRD request for product 1\"\n },\n {\n \"ProductCode\": \"B7ECS.C8\",\n \"CartItemId\": \"1\",\n \"ReturnQuantity\": 1,\n \"MerchantReturnReasonCode\": \"TTT\",\n \"MerchantReturnReasonDescription\": \"Return Reason from GRD request for product 2\"\n }\n ]\n}")
req, _ := http.NewRequest("POST", url, payload)
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.post("https://{globale_api_domain}/Return/GetReturnDocuments")
.header("Content-Type", "application/json")
.body("{\n \"ProviderCode\": \"Loop\",\n \"OrderId\": \"GE314856569TS\",\n \"Email\": \"shopper@example.com\",\n \"MerchantRMANumber\": \"RM132\",\n \"ShippingCost\": 10,\n \"CurrencyCode\": \"USD\",\n \"ReturnShippingTypeId\": 2,\n \"ReturnShippingMethodId\": null,\n \"ReturnedProducts\": [\n {\n \"ProductCode\": \"DKB500680.M8\",\n \"CartItemId\": null,\n \"ReturnQuantity\": 1,\n \"MerchantReturnReasonCode\": \"\",\n \"MerchantReturnReasonDescription\": \"Return Reason from GRD request for product 1\"\n },\n {\n \"ProductCode\": \"B7ECS.C8\",\n \"CartItemId\": \"1\",\n \"ReturnQuantity\": 1,\n \"MerchantReturnReasonCode\": \"TTT\",\n \"MerchantReturnReasonDescription\": \"Return Reason from GRD request for product 2\"\n }\n ]\n}")
.asString();require 'uri'
require 'net/http'
url = URI("https://{globale_api_domain}/Return/GetReturnDocuments")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Post.new(url)
request["Content-Type"] = 'application/json'
request.body = "{\n \"ProviderCode\": \"Loop\",\n \"OrderId\": \"GE314856569TS\",\n \"Email\": \"shopper@example.com\",\n \"MerchantRMANumber\": \"RM132\",\n \"ShippingCost\": 10,\n \"CurrencyCode\": \"USD\",\n \"ReturnShippingTypeId\": 2,\n \"ReturnShippingMethodId\": null,\n \"ReturnedProducts\": [\n {\n \"ProductCode\": \"DKB500680.M8\",\n \"CartItemId\": null,\n \"ReturnQuantity\": 1,\n \"MerchantReturnReasonCode\": \"\",\n \"MerchantReturnReasonDescription\": \"Return Reason from GRD request for product 1\"\n },\n {\n \"ProductCode\": \"B7ECS.C8\",\n \"CartItemId\": \"1\",\n \"ReturnQuantity\": 1,\n \"MerchantReturnReasonCode\": \"TTT\",\n \"MerchantReturnReasonDescription\": \"Return Reason from GRD request for product 2\"\n }\n ]\n}"
response = http.request(request)
puts response.read_body{
"IsSuccess": true,
"Data": {
"OrderId": "GE314856569TS",
"MerchantOrderId": "314856569",
"GlobaleRmaNumber": "371104",
"ReturnTrackingDetails": {
"TrackingNumber": "1ZXXXXXXXXXXXXXXXX",
"TrackingURL": "https://wwwapps.ups.com/tracking/tracking.cgi?tracknum=1ZX&requester=ST/",
"IsQrLabel": "false",
"IsTrackable": true
},
"ReturnDocuments": [
{
"DocumentTypeCode": "ShippingLabel",
"DocumentTypeName": "Shipping Label",
"DocumentData": "AQCkosNhECNeAACYzH/NIA5NgtHU2QAAAABJRU5ErkJggg==",
"URL": "https://[MerchantDomain]/url"
}
]
}
}
Get return documents (Merchant to Global-e)
Generates a Global-e RMA and returns the required return documents (label, return note, commercial invoice) with tracking details.
POST
/
Return
/
GetReturnDocuments
Generate the RMA and return documents for an order
curl --request POST \
--url https://{globale_api_domain}/Return/GetReturnDocuments \
--header 'Content-Type: application/json' \
--data '
{
"ProviderCode": "Loop",
"OrderId": "GE314856569TS",
"Email": "shopper@example.com",
"MerchantRMANumber": "RM132",
"ShippingCost": 10,
"CurrencyCode": "USD",
"ReturnShippingTypeId": 2,
"ReturnShippingMethodId": null,
"ReturnedProducts": [
{
"ProductCode": "DKB500680.M8",
"CartItemId": null,
"ReturnQuantity": 1,
"MerchantReturnReasonCode": "",
"MerchantReturnReasonDescription": "Return Reason from GRD request for product 1"
},
{
"ProductCode": "B7ECS.C8",
"CartItemId": "1",
"ReturnQuantity": 1,
"MerchantReturnReasonCode": "TTT",
"MerchantReturnReasonDescription": "Return Reason from GRD request for product 2"
}
]
}
'import requests
url = "https://{globale_api_domain}/Return/GetReturnDocuments"
payload = {
"ProviderCode": "Loop",
"OrderId": "GE314856569TS",
"Email": "shopper@example.com",
"MerchantRMANumber": "RM132",
"ShippingCost": 10,
"CurrencyCode": "USD",
"ReturnShippingTypeId": 2,
"ReturnShippingMethodId": None,
"ReturnedProducts": [
{
"ProductCode": "DKB500680.M8",
"CartItemId": None,
"ReturnQuantity": 1,
"MerchantReturnReasonCode": "",
"MerchantReturnReasonDescription": "Return Reason from GRD request for product 1"
},
{
"ProductCode": "B7ECS.C8",
"CartItemId": "1",
"ReturnQuantity": 1,
"MerchantReturnReasonCode": "TTT",
"MerchantReturnReasonDescription": "Return Reason from GRD request for product 2"
}
]
}
headers = {"Content-Type": "application/json"}
response = requests.post(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'POST',
headers: {'Content-Type': 'application/json'},
body: JSON.stringify({
ProviderCode: 'Loop',
OrderId: 'GE314856569TS',
Email: 'shopper@example.com',
MerchantRMANumber: 'RM132',
ShippingCost: 10,
CurrencyCode: 'USD',
ReturnShippingTypeId: 2,
ReturnShippingMethodId: null,
ReturnedProducts: [
{
ProductCode: 'DKB500680.M8',
CartItemId: null,
ReturnQuantity: 1,
MerchantReturnReasonCode: '',
MerchantReturnReasonDescription: 'Return Reason from GRD request for product 1'
},
{
ProductCode: 'B7ECS.C8',
CartItemId: '1',
ReturnQuantity: 1,
MerchantReturnReasonCode: 'TTT',
MerchantReturnReasonDescription: 'Return Reason from GRD request for product 2'
}
]
})
};
fetch('https://{globale_api_domain}/Return/GetReturnDocuments', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://{globale_api_domain}/Return/GetReturnDocuments",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_POSTFIELDS => json_encode([
'ProviderCode' => 'Loop',
'OrderId' => 'GE314856569TS',
'Email' => 'shopper@example.com',
'MerchantRMANumber' => 'RM132',
'ShippingCost' => 10,
'CurrencyCode' => 'USD',
'ReturnShippingTypeId' => 2,
'ReturnShippingMethodId' => null,
'ReturnedProducts' => [
[
'ProductCode' => 'DKB500680.M8',
'CartItemId' => null,
'ReturnQuantity' => 1,
'MerchantReturnReasonCode' => '',
'MerchantReturnReasonDescription' => 'Return Reason from GRD request for product 1'
],
[
'ProductCode' => 'B7ECS.C8',
'CartItemId' => '1',
'ReturnQuantity' => 1,
'MerchantReturnReasonCode' => 'TTT',
'MerchantReturnReasonDescription' => 'Return Reason from GRD request for product 2'
]
]
]),
CURLOPT_HTTPHEADER => [
"Content-Type: application/json"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://{globale_api_domain}/Return/GetReturnDocuments"
payload := strings.NewReader("{\n \"ProviderCode\": \"Loop\",\n \"OrderId\": \"GE314856569TS\",\n \"Email\": \"shopper@example.com\",\n \"MerchantRMANumber\": \"RM132\",\n \"ShippingCost\": 10,\n \"CurrencyCode\": \"USD\",\n \"ReturnShippingTypeId\": 2,\n \"ReturnShippingMethodId\": null,\n \"ReturnedProducts\": [\n {\n \"ProductCode\": \"DKB500680.M8\",\n \"CartItemId\": null,\n \"ReturnQuantity\": 1,\n \"MerchantReturnReasonCode\": \"\",\n \"MerchantReturnReasonDescription\": \"Return Reason from GRD request for product 1\"\n },\n {\n \"ProductCode\": \"B7ECS.C8\",\n \"CartItemId\": \"1\",\n \"ReturnQuantity\": 1,\n \"MerchantReturnReasonCode\": \"TTT\",\n \"MerchantReturnReasonDescription\": \"Return Reason from GRD request for product 2\"\n }\n ]\n}")
req, _ := http.NewRequest("POST", url, payload)
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.post("https://{globale_api_domain}/Return/GetReturnDocuments")
.header("Content-Type", "application/json")
.body("{\n \"ProviderCode\": \"Loop\",\n \"OrderId\": \"GE314856569TS\",\n \"Email\": \"shopper@example.com\",\n \"MerchantRMANumber\": \"RM132\",\n \"ShippingCost\": 10,\n \"CurrencyCode\": \"USD\",\n \"ReturnShippingTypeId\": 2,\n \"ReturnShippingMethodId\": null,\n \"ReturnedProducts\": [\n {\n \"ProductCode\": \"DKB500680.M8\",\n \"CartItemId\": null,\n \"ReturnQuantity\": 1,\n \"MerchantReturnReasonCode\": \"\",\n \"MerchantReturnReasonDescription\": \"Return Reason from GRD request for product 1\"\n },\n {\n \"ProductCode\": \"B7ECS.C8\",\n \"CartItemId\": \"1\",\n \"ReturnQuantity\": 1,\n \"MerchantReturnReasonCode\": \"TTT\",\n \"MerchantReturnReasonDescription\": \"Return Reason from GRD request for product 2\"\n }\n ]\n}")
.asString();require 'uri'
require 'net/http'
url = URI("https://{globale_api_domain}/Return/GetReturnDocuments")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Post.new(url)
request["Content-Type"] = 'application/json'
request.body = "{\n \"ProviderCode\": \"Loop\",\n \"OrderId\": \"GE314856569TS\",\n \"Email\": \"shopper@example.com\",\n \"MerchantRMANumber\": \"RM132\",\n \"ShippingCost\": 10,\n \"CurrencyCode\": \"USD\",\n \"ReturnShippingTypeId\": 2,\n \"ReturnShippingMethodId\": null,\n \"ReturnedProducts\": [\n {\n \"ProductCode\": \"DKB500680.M8\",\n \"CartItemId\": null,\n \"ReturnQuantity\": 1,\n \"MerchantReturnReasonCode\": \"\",\n \"MerchantReturnReasonDescription\": \"Return Reason from GRD request for product 1\"\n },\n {\n \"ProductCode\": \"B7ECS.C8\",\n \"CartItemId\": \"1\",\n \"ReturnQuantity\": 1,\n \"MerchantReturnReasonCode\": \"TTT\",\n \"MerchantReturnReasonDescription\": \"Return Reason from GRD request for product 2\"\n }\n ]\n}"
response = http.request(request)
puts response.read_body{
"IsSuccess": true,
"Data": {
"OrderId": "GE314856569TS",
"MerchantOrderId": "314856569",
"GlobaleRmaNumber": "371104",
"ReturnTrackingDetails": {
"TrackingNumber": "1ZXXXXXXXXXXXXXXXX",
"TrackingURL": "https://wwwapps.ups.com/tracking/tracking.cgi?tracknum=1ZX&requester=ST/",
"IsQrLabel": "false",
"IsTrackable": true
},
"ReturnDocuments": [
{
"DocumentTypeCode": "ShippingLabel",
"DocumentTypeName": "Shipping Label",
"DocumentData": "AQCkosNhECNeAACYzH/NIA5NgtHU2QAAAABJRU5ErkJggg==",
"URL": "https://[MerchantDomain]/url"
}
]
}
}
Part of the Returns integration guide — see it for when and how to use this endpoint.
Body
application/json
The unique Order ID. Maximum 100 characters.
Maximum string length:
100An array containing the returned products' details. Each item carries CartItemId, MerchantReturnReasonCode, MerchantReturnReasonDescription, ProductCode and ReturnQuantity.
Show child attributes
Show child attributes
The currency of the returned prepaid shipping cost. 3-character ISO code. Mandatory if ShippingCost has a greater value than 0.
Sets the language of the Combined Return Note. CultureCode must be provided in IETF BCP 47 language tag format (for example, en-US, fr-FR, or de-DE). The note is translated into the language specified by CultureCode. If CultureCode is missing, empty, or unsupported, the note defaults to English. Supported cultures: all languages supported by the product. Translated: static text and labels in the note. Not translated: merchant-specific and dynamic content, such as addresses, SKUs, and prices. Provider support: Not all return providers support translation by default — it is currently enabled for ReturnGO. To receive translated return notes, providers must include their provider code in the ProviderCode parameter and ensure their CSM has added them to the translation allow-list.
The customer's email address. Maximum 100 characters.
Maximum string length:
100Indicates if return is created for service.
The Merchant's internal return merchandise authorization (RMA) Number. Maximum 200 characters.
Maximum string length:
200The provider's name identifies the source of the request.
The merchant hub delivery address with return details.
Show child attributes
Show child attributes
Based on the end customer's selected shipping method, as returned in the GetReturnShippingOptions response. If empty, Global-e uses the cheapest method based on the return shipping type ID (or self-postage if configured).
The return shipping type. Possible values: 1 - Self-postage (standard); 2 - Prepaid; 3 - Local Prepaid Courier; 4 - Local Prepaid; 5 - Consolidated.
The prepaid shipping cost associated with the return. If not provided, then the ShippingCost will be the configured prepaid/flat return rate.