Chargebacks
When a chargeback is filed, the Global-e customer service team attempts to contact the customer to clarify the reason of dispute.
Each chargeback is reviewed to determine:
Why the order was originally approved
Why the order was manually released (in a “Deny” case)
Whether the fraudulent activity was made by an individual or by an organized group
Pattern identification
Conclusions drawn from these reviews are incorporated into Global-e’s fraud protocols. Information pertaining to fraudsters is blacklisted to facilitate their identification and prevent future attempts.