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Customised Emails

To improve brand recognition, Global-e added the ability to customize our customer notification emails.

Our emails are divided into several sections, each of which can be modified separately.

The different sections are listed below:

  1. Pre-header

  2. Custom header

  3. Logo

  4. Fonts

    1. Titles

    2. Content

    3. Order number and creation date

    4. Delivery address and billing address

    5. Shipment items title

    6. Order lines

    7. Shipment details

    8. Totals and discounts

  5. Merchant custom footer

  6. Global‑e footer

image9.jpg
Pre-Header

The pre-header displays a general notification that can change, depending on the email type.

For example:

image10.png

This section is enabled by default and can be disabled.

Custom Header

You can provide a custom header to be implemented at the top of the Global-e emails.

The same header can be used for all languages or a different header can be used for each language.

If several languages are required, the header should be provided in all the desired languages.

  • The language is set according to the checkout language selected by the customer.

  • Provide the header in HTML format.

  • By default, this section is not used.

Regarding any icon/picture displayed on the email header, there two options:

  • Merchants are to provide URLs of all icons/pictures from the merchant's server.

  • Merchants are to provide files of all icons and pictures and Global-e will upload them to the Global-e server.

Merchants needs to make sure that the HTML provided is supported in all the email providers/apps.

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Fonts

Global‑e can customize the fonts in the following sections:

  • Titles

  • Content

  • Order number and order creation date

  • Billing address and delivery address

  • Shipment items title

  • Order lines

  • Shipment details

  • Totals and discounts

We can modify:

  • The font type

  • The font colour

  • The font weight

Currently, only system fonts are supported for our emails.

These are the commonly supported fonts for most email clients:

  • Arial

  • Courier New

  • Georgia

  • Tahoma

  • Times New Roman

  • Trebuchet MS

  • Verdana

Titles

This section contains the titles displayed in our emails:

Dear Customer

You Ordered

Content

This section includes the body of the email:

Thanks for shopping at [MerchantName]. Your order will be processed by Global‑e, our global fulfillment partner as Merchant of Record. We are happy to inform you that this order is now confirmed and we will begin processing your purchase for dispatch. Questions? Online Support.

Order Number and Order Creation Date

This section details the order ID and date created:

Order Number:

Order Placed:

OrderID

15.11.23

Billing Address & Delivery Address

This section details the billing and shipping address for the order:

Your billing address

CustomerName Street House # City, Zip  Country Phone #

Your shipping address

CustomerName Street House # City, Zip  Country Phone #

Shipment Items Title

This section includes the title of the shipment items:

Shipment Items

Order Lines

This section includes the product details:

Product SKU

Qty 1

Product price

Shipment Details

This section includes the shipping method and payment method chosen:

Shipping Method

Express Courier (Air)

Payment Details

Visa

Totals and Discounts

This section includes the total cost of the order:

Subtotal

$111.11

Duties & Taxes

$111.11

Shipping

$11.11