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Shipping Orders

Shipping Lines

When the Global-e CrossBorder app is installed in Shopify, a shipping zone with Global-e operated countries is automatically added. The order shipping lines data is standardized by Shopify and cannot be changed.

"shipping_lines": [{
 "id": 4525092405308,
 "code": "EXPRESS_GLOBALE_DDP",
 "source": "Global-e Carrier Service",
 "title": "Express Courier (Air)"

See below for the list of possible values for the relevant fields.

  • Source: fixed value Global-e Carrier Service.

  • Title: two possible values, Express Courier (Air) or Standard Courier.

  • Code: multiple permutations depending on service type. Will always contain ‘GLOBALE’.

shipping_lines.png
Shipping Information

Shopify shows the carrier service level chosen by the customer in the checkout, as shown in the following figure.

Shipping information
Shipping Technical Details

To identify Global-e orders for shipping purposes, you can review the information provided by each order placed through Global-e services on our Native integration:

shipping_line

Value

Example

“title”

Service level

Standard courier

“source”

The Global-e carrier service

Globale carrier service

“code”

Always contains GLOBALE

123_GLOBALE_HIDDEN_DDP

An exception to this rule is if an order is placed using Shopify backup rates, or only contains virtual items – the shipping_line will not contain a Global-e shipping method.

EXAMPLE

If a customer places an order on the checkout page and selects a $10 Express Courier (Air) shipping rate on the checkout page, the order shipping lines would show:

"shipping_lines": [       
      {         
        "id": 3576851562671,         
        "code": "30022554_GLOBALE_OPT_DDP", //Always contains "GLOBALE"         
        "source": "Global‑e Carrier Service", //The Global‑e Carrier Service
         "title": "Express Courier (Air)" //Service level 
}]

Notes:

  • Similarly, the payment gateway always reflects “Global-e Payments":

  • If a free draft order is placed, the gateway name will be empty since there was no payment.

  • Under Checkout Extensibility, credit card orders will contain the string “Global-e Onsite Payment”, otherwise, the payment gateway name will be “Global-e Payments".

Suppose these scenarios prevent you from relying on them to process Global-e orders immediately after being placed properly. In that case, you will instead need to check the shipping country to confirm whether it was a Global-e order.