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Documentation Portal

The Basics

Supported Countries

A

Albania

Algeria

American Samoa (Not for US)

Andorra

Angola

Anguilla

Antigua and Barbuda

Argentina

Armenia

Aruba

Australia

Austria

Azerbaijan

B

Bahamas

Bahrain

Bangladesh

Barbados

Belgium

Belize

Benin

Bermuda

Bhutan

Bolivia

Bosnia and Herzegovina

Botswana

Brazil

British Virgin Islands

Brunei Darussalam

Bulgaria

Burkina Faso

C

Cambodia

Cameroon

Canada

Cape Verde

Cayman Islands

Chad

Chile

China

Cocos (Keeling) Islands

Colombia

Comoros

Congo

Cook Islands

Costa Rica

Cote D'Ivoire (Ivory Coast)

Croatia

Curacao

Cyprus

Czech Republic

D

Denmark

Djibouti

Dominica

Dominican Republic

E

East Timor

Ecuador

Egypt

El Salvador

Equatorial Guinea

Estonia

Ethiopia

F

Falkland Islands

Faroe Islands

Fiji

Finland

France

French Guiana

French Polynesia

G

Gabon

Gambia

Georgia

Germany

Ghana

Gibraltar

Greece

Greenland

Grenada

Guadeloupe

Guam (Not for US)

Guatemala

Guernsey

Guinea

Guinea-Bissau

Guyana

H

Haiti, Honduras, Hong Kong, Hungary

Honduras

Hong Kong

Hungary

I

Iceland, India, Indonesia, Ireland (Republic of), Isle of Man, Israel, Italy

India

Indonesia

Ireland (Republic of)

Isle of Man

Israel

Italy

J

Jamaica, Japan, Jersey, Jordan

Japan

Jersey

Jordan

K

Kazakhstan, Kenya, Kiribati, Korea (South), Kuwait, Kyrgyzstan

Kenya

Kiribati

Korea (South)

Kuwait

Kyrgyzstan

L

Laos, Latvia, Lebanon, Lesotho, Liechtenstein, Lithuania, Luxembourg

Latvia

Lebanon

Lesotho

Liberia

Liechtenstein

Lithuania

Luxembourg

M

Macau

Madagascar

Malawi

Malaysia

Maldives

Malta

Marshall Islands (Not for US)

Martinique

Mauritania

Mauritius

Mayotte

Mexico

Moldova

Monaco

Mongolia

Montenegro

Montserrat

Morocco

Mozambique

N

Namibia, Nauru, Nepal, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Nigeria, Niue, Northern Mariana Islands, Norway

Nauru

Nepal

Netherlands

New Caledonia

New Zealand

Nicaragua

Nigeria

Niue

North Macedonia

Northern Mariana Islands (Not for US)

Norway

O

Oman

P

Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico

Palau (Not for US)

Panama

Papua New Guinea

Paraguay

Peru

Philippines

Poland

Portugal

Puerto Rico (Not for US)

Q

Qatar

R

Reunion, Romania, Russia

Romania

Rwanda

S

Saint Kitts and Nevis

Saint Lucia

Saint Vincent & the Grenadines

Samoa

San Marino

Sao Tome and Principe

Saudi Arabia

Senegal

Serbia

Seychelles

Sierra Leone

Singapore

Sint Maarten

Slovak Republic

Slovenia

Solomon Islands

South Africa

Spain

Sri Lanka

St Barthelemy

St Martin

St. Helena

Sudan

Suriname

Swaziland

Sweden

Switzerland

T

Taiwan, Tanzania, Thailand, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu

Tanzania

Thailand

Togo

Tonga

Trinidad and Tobago

Tunisia

Turkey

Turkmenistan

Turks and Caicos Islands

Tuvalu

U

Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan

United Arab Emirates

United Kingdom

United States

Uruguay

Uzbekistan

V

Vanuatu, Vatican City State (Holy See), Venezuela, Vietnam, Virgin Islands (U.S.)

Vatican City State (Holy See)

Venezuela

Vietnam

Virgin Islands (U.S.) (Not for US)

W

Wallis and Futuna Islands

Z

Zambia, Zimbabwe, Angola, Cote D Ivoire, Ghana, Burkina Faso, Cameroon, Chad, Gabon, Gambia, Guinea-Equat., Rwanda, Sierra Leone, St. Vincent, Togo, Uganda

Zimbabwe

Supported Currencies

Global‑e supports the following currencies:

CurrencyCode

CurrencyName

AED

UAE Dirham

AFN

Afghan Afghani

ALL

Lek

AMD

Armenian Dram

ANG

Netherlands Antillean Guilder

AOA

Kwanza

ARS

Argentine Peso

AUD

Australian Dollar

AWG

Aruban Florin

AZN

Azerbaijanian Manat

BAM

Convertible Mark

BBD

Barbados Dollar

BDT

BangladeshTaka

BGN

Bulgarian Lev

BIF

Burundi Franc

BND r

Brunei Dolla

BOB

Boliviano

BRL

Brazilian Real

BSD

Bahamian Dollar

BWP

Pula

BZD

Belize Dollar

CAD

Canadian Dollar

CDF

Congolese Franc

CHF

Swiss Franc

CLP

Chilean Peso

CNY

Yuan Renminbi

COP

Colombian Peso

CRC

Costa Rican Colon

CVE

Cabo Verde Escudo

CZK

Czech Koruna

DJF

Djibouti Franc

DKK

Danish Krone

DOP

Dominican Peso

DZD

Algerian Dinar

EGP

Egyptian Pound

ETB

Ethiopian Birr

EUR

Euro

FJD

Fiji Dollar

FKP

Falkland Islands Pound

GBP

Pound Sterling

GEL

Lari

GMD

Dalasi

GNF

Guinea Franc

GTQ

Quetzal

GYD

Guyana Dollar

HKD

Hong Kong Dollar

HNL

Lempira

HTG

Gourde

HUF

Forint

IDR

Rupiah

ILS

Israeli Shekel

INR

Indian Rupee

ISK

Iceland Krona

JMD

Jamaican Dollar

JPY

Yen

KES

Kenyan Shilling

KGS

Som

KHR

Riel

KMF

Comoro Franc

KRW

Won

KYD

Cayman Islands Dollar

KZT

Tenge

LAK

Kip

LBP

Lebanese Pound

LKR

Sri Lanka Rupee

LRD

Liberian Dollar

LSL

Loti

MAD

Moroccan Dirham

MDL

Moldovan Leu

MKD

Denar

MMK

Kyat

MNT

Tugrik

MOP

Pataca

MUR

Mauritius Rupee

MVR

Rufiyaa

MWK

Kwacha

MXN

Mexican Peso

MYR

Malaysian Ringgit

MZN

Mozambique Metical

NAD

Namibia Dollar

NGN

Naira

NIO

Cordoba Oro

NOK

Norwegian Krone

NPR

Nepalese Rupee

NZD

New Zealand Dollar

PEN

Sol

PGK

Kina

PHP

Philippine Peso

PKR

Pakistan Rupee

PLN

Zloty

PYG

Guarani

QAR

Qatari riyal

RON

New Romanian Leu

RSD

Serbian Dinar

RWF

Rwanda Franc

SAR

Saudi Riyal

SBD

Solomon Islands Dollar

SCR

Seychelles Rupee

SDG

Sudanese Pound

SEK

Swedish Krona

SGD

Singapore Dollar

SHP

Saint Helena Pound

SLL

Sierra Leonean Leone

SRD

Surinam Dollar

STD

São Tomé and Príncipe dobra

SZL

Lilangeni

THB

Baht

TOP

Pa’anga

TRY

Turkish Lira

TTD

Trinidad and Tobago Dollar

TWD

New Taiwan Dollar

TZS

Tanzanian Shilling

UGX

Uganda Shilling

USD

US Dollar

UYU

Peso Uruguayo

UZS

Uzbekistan Sum

VND

Dong

VUV

Vatu

WST

Tala

XAF

CFA Franc BEAC

XCD

East Caribbean Dollar

XOF

CFA Franc BCEAO

XPF

CFP Franc

ZAR

Rand

ZMW

Zambian Kwacha

Supported Languages: Checkout Translation

The Checkout language is the same as the language of the Merchant website.

Below is the list of supported languages:

Czech

Danish

German

Greek

Spanish

French

Norwegian

Polish

Portuguese

Russian

Swedish

Thai

Japanese

Italian

Marketing Banner
Overview

The Global-e Marketing Banner is a promotional tool that you can use to convey shipping and marketing messages to customers.

The banner’s promotional message has been conveniently translated into twenty-four languages, to meet your localization needs.

This document introduces the Global-e Marketing Banners and provides instructions on how to customize the banners using the Global‑e Merchant Portal Banner editor.

Prerequisites

  • Provide Global-e with the HTML container where the banner code should be hosted.

  • No action is required: The Country code, Culture, and Currency are sent via a cookie to the Global-e Client SDK), based on the shipping country. This is sent by default as part of the platform configuration.

Getting Started

Enabling or Disabling the Banner

The Banner is disabled by default.

To enable the Banner, contact your Global-e Account Manager and request to have the Banner activated.

Access the Banner Editor

To access the Banner Editor:

In the Global-e Admin, navigate to Configuration ➔ Customization.

Accessing the Banner Editor

Once the Banner is enabled, you will see a preview of the banner as it appears on your website as well as the customization settings.

free_shipping_banner_enterprise.png

You can now use the editor to:

  • Edit the Banner's text

  • Configure the Banner for a specific country or group of countries

  • Customize the Banner's design

Customize the Marketing Banner

There are two types of banners:

Understand the Banner's Options

This section introduces and illustrates the various shipping and Marketing Banner options.

Shipping Rates Banner

By default (if the banner is enabled), all countries contain the automatic Shipping Rates banner.

You can manually configure the Marketing Banner to target any particular country or group of countries.

The following lists the shipping banner options:

  • Free Shipping Above a Set Threshold

  • Free shipping on all orders

  • No free shipping

Important

We recommend that you avoid modifying the automatic shipping-related text (Group A). To add free text, create a new group of countries, as detailed in Add a Marketing Banner.

Free Shipping Above a Set Threshold

This banner option is displayed for countries offering free shipping above a set cart price, for at least one shipping method.

The following example shows that, in the selected country (Latvia), if the cart value is above €100, the standard courier shipping is free.

Shipping is Free Over a Set Threshold.png

Example - Shipping is Free Over a Set Threshold

Default Banner Text

When configuring Free shipping above a threshold, the following default text is displayed in the banner editor:

Free shipping to {COUNTRY} on all orders above {CURRENCY}{FREE_SHIPPING_MIN_AMOUNT}

Example:

Free shipping to Latvia for all orders above €100

Free_Shipping_to_Latvia.png
Default Parameters

The default text parameters convey to shoppers the minimum order amount required in their country so that they can enjoy free shipping.

  • Country Name – the shipping country’s name

  • Currency – the chosen currency for the shipping country

  • Free Shipping Minimum Amount – the minimum cart value from which free shipping is offered

Note

When the shipping banner is enabled, the text “free shipping above a threshold” is displayed in the editor by default. While you are not able to see this banner text in the other shipping options, it is also enabled.

If “no free shipping” is configured or if “free shipping” is set for all cart prices, the relevant text is displayed, even though it is not visible in the editor.

Free shipping on all orders

This banner option is displayed for countries featuring free shipping for all orders, for at least one shipping method and for all cart price ranges.

The following example shows that, in the selected country (France), a free shipping method (collection point) is offered to customers for all cart values (all orders).

Shipping is Free for all Orders

Shipping is Free for all Orders

Default Banner Text

When configuring Free shipping on all orders, the following default text is displayed in the banner editor:

Free shipping to {Country Name} for all orders

Note

To configure a different text for this scenario, contact your Account Manager.

Example:

Free Shipping to France for all orders

Free_Shipping_to_France.png
No Free Shipping

This banner option is displayed for countries in which free shipping is not offered to customers for any shipping method.

The following example shows that, in Italy, free shipping is not offered for any shipping method or cart value

No Free Shipping in the Country

No Free Shipping in the Country

Default Banner Text

When No Free Shipping is configured, the following default text is displayed in the banner editor.

Note

To configure a different text for this scenario, contact your Account Manager.

Example:

Enjoy our great international shipping rates

Enjoy_our_great_international_rates.png

Marketing Banner with Free Text

You can add any type of Marketing text to any country or group of countries.

This text replaces the text of the shipping-related banner in the selected countries.

The following example shows a marketing message to the customer.

Example:

Summer blockbuster deals are out now!

Summer blockbuster deals are out now.png
Edit the Banner Text

To edit the banner text:

  1. In the text editor’s language drop-down, select the language to use for the banner.

    The editor displays the text in the selected language in the preview of the banner text.

  2. Edit the text as required and click Save. Alternatively, click Cancel or Reset to reset the banner to its default appearance and settings.

    Edit banner text.png

    Important

    If you edit the banner text in one of the language versions, the edits are only applied to that specific language; the text in the other language versions remains unchanged.

    • Global-e supports 24 languages. If you make changes in English to the Marketing banner, it is only in English for all countries until you add text for other languages.

    • If you make changes in English to the Shipping banner, it is only applied when the banner is displayed in English. For other languages, you will see the previous text until you change it for each language.

    • To avoid having a language with inconsistent text, apply the same (translated) text edits to the remaining languages.

      You can use the parameters in your edited shipping text but remember to preserve the same format and characters as they appear in the Editor’s Text fields (uppercase and enclosed brackets).

      Example:

      Free shipping to {COUNTRY} for all orders above {CURRENCY}{FREE_SHIPPING_MIN_AMOUNT}

Configure the Language

The default banner text is in English.

To suit your localization requirements, this text can be professionally translated into twenty-four other languages.

image19.png

To enhance customization and create more effective country campaigns, you can edit the language of each translated banner text individually. For instance, you can customize the text to target shoppers arriving from campaign countries.

Add a Marketing Banner

Create new Marketing Banners that display customized messages to customers in different countries.

To add a Marketing Banner you need to create a new Group for the country or group of countries that you are targeting.

To add a marketing banner :

  1. In the Content area, click Create an additional group of countries.

    Create additional group of countries

    The Create a new group of countries screen opens.

    Create_a_new_group_of_countries_screen.png

  2. Select the continent, country, or countries to which you wish to add to the group.

    Note

    A country can only belong to one group at a time.

    If the name of a country is disabled, it indicates that the country has already been added to an existing group.

    You can select a continent and then select one of multiple countries.

    Alternatively, you can search for each country individually.

  3. Click OK.

    The new group is created; it is listed in the Content area.

    image16.png

  4. Click image17.png (Edit Group) to edit the name of the group.

  5. Select the language associated with each country in the group.

    For example, select Spanish if the group contains Spain (and Spanish is set as the country language).

  6. Edit the banner text as required.

  7. Click Save. Alternatively, click Cancel or Reset to default. Reset to default resets the banner to its default appearance and settings.

Add or Remove Countries from a Group

To add or remove countries to or from a group:

  1. In the group you wish to modify, click list of countries.

    The Selected countries screen opens.

  2. Add or remove countries:

    • To add a country to the group, click Add a country… and select the countries you wish to add.

    • To remove countries from the group, clear the checkbox of the countries you wish to delete.

  3. Click OK.

    The countries are added or deleted.

Delete a Group

To delete a group:

  1. In the group you wish to delete, click image18.png (Delete Group).

  2. Click Save.

    The group is deleted.

Customize the Banner's Style

To customize the banner style:

  1. In the Design settings area, customize the banner design as detailed in the table below.

  2. View your changes in the Preview area.

  3. Click Save. Alternatively, click Cancel or Reset to default. Reset to default resets the banner to its default appearance and settings.

Note

Unlike text edits, if you make changes to the banner’s design and appearance, these are applied to every language and country.

The following banner customization actions are available in the banner editor:

Change the banner background color

Click the color pallet next to Background color and select a color.

Modify the banner height

In the Height field, specify the height of the banner (in pixels)

Change the font of the banner text

In the Font drop-down, select the banner text font

Change the color of the banner text

Click the color pallet next to Text color and select the color of the banner text

Note

If the container that hosts the banner includes CSS properties, the styling performed via the editor will not take effect.

Position the Marketing Banner

The Marketing Banner is inserted as the first element on your storefront. However, if this does not suit your store, Global-e can place the banner in a different location using the ID of an element.

To insert the Marketing Banner in your preferred location on your storefront, add a new DIV element with a unique ID into your chosen location and share that ID with Global-e. This gives you complete control of the location of the banner and its position.

For Example:

<div id=”GlobaleFreeShippingBannerContainer”></div>

Geo-Detection and Redirection - Liquid Storefronts

If the “Domain/Subfolder redirection” feature is enabled in the Global-e Cross-border app, and subfolders or international-specific subdomains or top-level domains (TLDs) are configured for your store, Shopify automatically redirects the customer to their geo-detected country.

Note

Due to regulations, Shopify never auto-redirects any shoppers that are detected as being from an EU country, and shoppers remain on the domestic experience.

Email Notifications

Shopify and Third Party Email Notifications

The Global-e solution allows brands to retain control over their transactional emails by relying on Shopify’s email notifications or any third-party application used for that purpose.

As part of the standard Global-e order flow, the following Shopify email notifications are triggered by the events in Shopify:

  • Order confirmation

  • Order canceled

  • Order refund

  • Shipping confirmation

Depending on your offering, the following notifications may also be applicable:

  • Draft order invoice

  • Gift card created

Important

If you use a third-party app to send emails rather than using the native Shopify emails, make sure to disable the Shopify notifications (otherwise two emails will be sent for each event).

If you use the notifications natively available in Shopify, make sure that this option is enabled in Shopify.

For more information, see https://help.shopify.com/en/manual/orders/notifications/order-notifications?utm_campaign=Guru+Ask&amp;amp;utm_medium=forums&amp;amp;utm_source=social#disable-a-notification

Global-e Email Notifications

If you are using the Global-e Returns portal, Global-e sends the RMA notification email including the Returns documents directly to the customer.

Global-e and Shopify Markets

The Global-e integration uses the Shopify Markets functionality to provide a localized experience.

  • A separate Market is created for each country.

  • Once the first country is operated by Global-e, the Shopify Markets screen is disabled.

    Your_markets_are_managed_by_Global-e.png

  • Each Market has a localized subfolder. For example, /en-ca for Canada.

    Make sure that your merchant site is compatible with this structure; otherwise, modify the structure as detailed in Shopify's locale-aware URLs.

  • Shopify's Shop Pay is disabled for all markets operated by Global-e.