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Offboarding Process

The offboarding process removes the Global-e integration and all its components.

Step 1. Remove the Global‑e Payment App

  1. From the Shopify Admin, go to Settings > Payments.

  2. Click on the Global-e Payments section.

    global_e_payments.png

  3. At the bottom of the Global‑e Payment screen, click Deactivate.

    deactivate_global_e_payment.png

    The deactivations window opens.

    deactivation_window.png

  4. Click Deactivate.

    A message pops up confirming that the app is deactivated.

Step 2. Remove the Global‑e Onsite Payment App

  1. From the Shopify Admin, go to Settings > Payments.

  2. In the Global-e Onsite Payments section, click Manage.

    image-20240812-195131.png

  3. Scroll to the bottom of the page and click Deactivate.

    deactivate_shopify.png

    The Deactivate Global-e Onsite Payments (INT) window opens.

    deactivation2_window.png

  4. Click Deactivate.

    A message pops up confirming that the app is deactivated.

Step 3. Enable the control of market management (enable the Market screen).

  • Go back to Settings.

    If Markets is disabled, contact Global‑e to enable Market management.

    Caution

    Do not proceed before Global‑e has enabled Markets; if you do, Global‑e may not be able to enable market management.

    Enable Shopify Markets

.

Step 4. Remove the Global‑e CrossBorder App

  1. From the Shopify Admin, go to apps > Global‑e CrossBorder > Settings.

  2. At the top right of the screen, select [...] (three dots) > App Settings.

  3. Scroll down to the bottom of the Global‑e CrossBorder screen and click Delete app.

    Delete the Global-e App

    The Global‑e integration has now been entirely removed.

  4. Make sure to restore the shipping zone configuration.