Product Quantity Restrictions
The Product Restrictions feature enables merchants to enforce country-specific limits on the number of items or total cart value during checkout. These restrictions, driven by import quotas or regulations, ensure compliance with local laws and minimize operational risks.
Product quantity and checkout total restrictions support merchants to adhere to quotas and restrictions imposed by specific countries. This feature informs customers upfront about restrictions, preventing order cancellations later in the process. It serves to reduce the administrative overhead caused by non-compliant orders.
The number of products or total cart value can be limited based on destination country regulations. Customers are notified at checkout via a popup if their cart exceeds the permitted quantity or amount limits. Checkout completion is blocked until the cart complies with restrictions. Merchants can customize the notification messages based on the restriction type.
Enabling Quantity Restrictions
Define Restrictions: Merchants set limits for quantity, amount, or both in the merchant configuration.
Activate Messaging: Merchants use customizable text resources to inform customers about restrictions..
Monitor and Adjust: Merchants can regularly review and update restrictions to align with changing regulations or business needs.
How it Works
Restrictions are defined by merchants for each destination country, currency, and threshold (quantity and/or amount).
A popup appears immediately when the checkout is initiated with a non-compliant cart that includes clear instructions for resolving the issue. Restriction logic operates seamlessly within the checkout process, ensuring a frictionless user experience.
Customer Journey
Exceeded Quantity: A popup informs the customer that their cart contains more items than allowed for the destination country.
Example Message: "You can purchase up to {Quantity} items in a single order for this country."
Exceeded Amount: A popup notifies the customer that the total cart value exceeds the allowable limit.
Example Message: "Your total cart value cannot exceed {CurrencySymbol}{Amount} for this destination."
Resolution: Customers must adjust their cart to comply with the restrictions before proceeding.