Refunds
Global‑e supports Returns and Refunds through the Global‑e Merchant Portal. Use the Merchant Portal Refunds feature for orders that have already been dispatched to the customer. To cancel a settlement or a refund of stock items, you must amend the order before the order can be processed on the Global-e Merchant Portal and shipped to the customer. (See ???.) Merchants can also use the CreateOrderRefund API to automate refunds.
Refunds are composed of the following elements:
Product amount
Shipping costs
Duties & Taxes on the outbound transaction
Service Gesture, an order level refund amount
When a return is triggered, the order fulfillment stops.
Merchants can apply the following use cases:
Full Refund
Partial Refund
Refund an amount
Refund with a reason