Refunds
Global‑e supports Returns and Refunds through the Global‑e Merchant Portal. Use the Merchant Portal Refunds feature for orders that have already been dispatched to the customer. To cancel a settlement or a refund of stock items, you must amend the order before the order can be processed on the Global-e Merchant Portal and shipped to the customer. (See Amend Order Line Items and Quantities.) Merchants can also use the CreateOrderRefund API to automate refunds.
Refunds are composed of the following elements:
Product amount
Shipping costs
Duties & Taxes on the outbound transaction
Service Gesture, an order level refund amount
When a return is triggered, the order fulfillment stops.
Merchants can apply the following use cases:
Full Refund
Partial Refund
Refund an amount
Refund with a reason