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Documentation Portal

Flow 2: Prepaid Courier Returns

Step 1 and Step 2

Repeat the same steps 1 and 2 as detailed in Flow 1: Self-Postage Returns.

See Step 1. Find an Order

See Step 2. Select the Items to Return

Step 3. Select the Return Method
Returns_Portal_Select_the_Returns_Method.png

Return Options

Return options are available according to the merchant return offering. Each return option is linked with the return address.

  1. Select a return option:

    Standard Returns: This is the self-postage option (default). This option lets shoppers create a return label and ship the returned products with the shipper of their choice at their expense.

    Note

    To remove this option, you can request that Global-e sets the merchant country parameter: HideStandardShippingMethod = true

    Prepaid Returns: This option lets shoppers create a prepaid return label and download it from the Returns Portal.

    The return cost is deducted from the customer's refund.

    Express prepaid: This option lets shoppers return goods with a courier such as DHL.

  2. Review the disclaimer and click the box next to it to confirm that you have read it.

  3. Click Next to proceed to the next step.

Step 4. Create a Return Label

The user selected prepaid returns.

Step_4_Prepaid.png

An RMA is created.

To return the goods:

  1. Click Print return label to download the RMA.

  2. Print the return label and affix it securely to the package.

  3. Send the package (together with the return documentation) to DHL.

    Note that the prepaid label price will be deducted from your refund.