Return Policy
The Return Policy is available on the checkout page.
The return journey is only available for orders that meet the Return Policy based on the following parameters and statuses.
Parameters
Return Policy Parameter | Description |
|---|---|
Allowed return period | The allowed return period is determined per merchant, by the merchant app setting. |
AllowedReturnDays | The number of calendar days during which the RMA can be issued from the moment the order is in Dispatched status. |
Complete default value | Admin users can issue returns for an unlimited period (even if the return period has expired) if the merchant app setting IsAllowedReturnDaysAfterExpired. Default: false. Do not allow RMA creation if the return period expired. |
Statuses
Orders or parcels must have the following statuses to execute returns.
Non-split orders
Delivered to customer
Delivered to store
Dispatched to customer
Returned to store
Split orders - Order Status
Delivered to customer
Delivered to store
Dispatched to customer
Returned to store
Part dispatched (the rest to follow) and payment received
Part dispatched and part refunded
Parcel status
Delivered to customer
Delivered to store
Dispatched