DHL Pickup Request Form

The following table shows the countries that Global-e serves starting with the following letters:

DHL Country/Region Name
Afghanistan	Bhutan	Congo	Gabon
Algeria	Bolivia	Congo, the Democratic Republic of	Gambia
American Samoa	Bosnia and Herzegovina	Costa Rica	Georgia
Angola	Botswana	Cote D Ivoire	Germany
Anguilla	Brazil	Croatia	Ghana
Antigua	Brunei	Curacao	Greece
Argentina	Bulgaria	Cyprus	Grenada
Armenia	Burkina Faso	Czech Republic, the	Guadeloupe
Aruba	Burundi	Denmark	Guam
Australia	Cambodia	Dominica	Guatemala
Austria	Cameroon	Dominican Republic	Guinea Republic
Azerbaijan	Canada	Ecuador	Guinea-bissau
Bahamas	Cayman Islands	Egypt	Guinea-equatorial
Bahrain	Central African Republic	El Salvador	Guyana (British)
Bangladesh	Chad	Estonia	Haiti
Barbados	Chile	Ethiopia	Honduras
Belarus	China, Peoples Republic	Fiji	Hong Kong Sar, China
Belgium	Colombia	Finland	Hungary
Benin	Commonwealth No. Mariana Islands	France
Bermuda	Comoros	French Guyana

DHL Country/Region Name
Iceland	Kyrgyzstan	Mauritania	Nigeria
India	Lao Peoples Democratic Republic	Mauritius	North Macedonia
Indonesia	Latvia	Mayotte	Norway
Iran (Islamic Republic of)	Lebanon	Mexico	Oman
Iraq	Lesotho	Moldova, Republic of	Pakistan
Ireland, Republic of	Liberia	Mongolia	Panama
Israel	Libya	Morocco	Papua New Guinea
Italy	Lithuania	Mozambique	Paraguay
Jamaica	Luxembourg	Myanmar	Peru
Japan	Madagascar	Namibia	Philippines, the
Jordan	Malawi	Nepal	Poland
Kazakhstan	Malaysia	Netherlands, the	Portugal
Kenya	Maldives	Nevis	Puerto Rico
Korea, Republic of (South K.)	Mali	New Zealand
Korea, the D.p.r of (North K.)	Malta	Nicaragua
Kuwait	Martinique	Niger

To request a DHL pickup service from your hub:

Requesting a DHL pickup service from your hub applies when you don't have a scheduled daily pickup.

From the Merchant Portal, select Orders > Merchant Hub > Pickup Request.
The Pickup Request form opens pre-populated with default information.
Change this information as required. See field details in the following table.
When done, click Request a Pickup to submit your request.
Keep your confirmation number for future inquiries.

The following table shows the DHL Pickup Request Fields:

Field	Description and instructions
Address	Your default hub address. To request a pickup from a different address, you can edit the address field. When you log in again, your default hub address is restored.
Pickup date	Default: today. Change the date if needed (for example, for a pickup service tomorrow).
Ready by Time	Set the time by which your parcels will be ready for pickup. Note that the time is set to 24H according to the local time zone.
Closing Time	Set the closing time of your warehouse or store. This is the latest time for DHL to arrive for the pickup. The pickup should arrive in the time frame between the Ready by Time and the Closing Time.
Pickup Weight	Set the estimated total weight (in Kg) of all of the parcels for this pickup.
Number of Pieces	Set the number of parcels to be picked up.
Location Type	Specify whether your location is a business warehouse or a residential apartment
Location of Packages	If required, provide a description of the location of the parcels within the warehouse.

Country/Region Code	Supported as Origin Country/Region	Region Code in XML Services Level	DHL Country/Region Name
AE	Y	AP	United Arab Emirates
AF	Y	AP	Afghanistan
AG	Y	AM	Antigua
AI	Y	AM	Anguilla
AM	Y	AP	Armenia
AO	Y	AP	Angola
AR	Y	AM	Argentina
AS	Y	AM	American Samoa

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