DHL Pickup Request Form
To request a DHL pickup service from your hub (when you don’t have a scheduled daily pickup):
From the Merchant Portal, select Orders > Merchant Hub > Pickup Request.
The Pickup Request form opens pre-populated with default information.
Change this information as required. See field details in the following table.
When done, click Request a Pickup to submit your request.
Keep your confirmation number for future inquiries.
DHL Pickup Request Fields
Field | Description and instructions |
|---|---|
Address | Your default hub address. To request a pickup from a different address, you can edit the address field. When you log in again, your default hub address is restored. |
Pickup date | Default: today. Change the date if needed (for example, for a pickup service tomorrow). |
Ready by Time | Set the time by which your parcels will be ready for pickup. Note that the time is set to 24H according to the local time zone. |
Closing Time | Set the closing time of your warehouse or store. This is the latest time for DHL to arrive for the pickup. The pickup should arrive in the time frame between the Ready by Time and the Closing Time. |
Pickup Weight | Set the estimated total weight (in Kg) of all of the parcels for this pickup. |
Number of Pieces | Set the number of parcels to be picked up. |
Location Type | Specify whether your location is a business warehouse or a residential apartment |
Location of Packages | If required, provide a description of the location of the parcels within the warehouse. |