The carrier's investigation has determined no compensation is due. Can anything else be done?
Unfortunately, once a carrier’s investigation has determined that no compensation is due, nothing else can be done.
Once the package has been handed over to the carrier, it becomes the carrier’s responsibility; therefore, if lost and a claim is accepted by the carrier, the carrier will reimburse according to their policy.
If after the carrier’s investigation, a claim is approved you will receive the compensation via the weekly reconciliation.