Returns
To view a return you must first find it in the Global-e database using the search parameters shown below:
Navigate to Orders > Results from the top menu.
Select one of the following search parameters:
RMA number
Order number
Tracking number
Delivery reference number
Type in the number according to the above selection.
Define all of the required following filters:
Shipping service
Return creator
Shipping countries
Return status
Merchant
Return type
Customer name
Email
Parcel status
From date
To date
Do one of the following:
Go directly to the Order Details page - click Find and View.
View all found order IDs in the Order Details section - click FILTER RETURNS.
Note
If needed, from here you can export the table by clicking Export.
By default, the Orders Details table shows all the orders placed on your website during the last two weeks.
Select an Order ID from the Order Details section:
