Global-e Hub (New)

The Global-e Hub feature lets you view your process your orders and distributions:

Before processing an order, verify that it does not contain any out-of-stock items. If it does, do one of the following:

Processing Orders

From the Process Orders page you can search for orders being processed for specific merchants. Only Hub Operators can process orders from the Global-e Hub.

To search for processed orders

Navigate to Orders > Global-e Hub > Process Orders from the top menu.
Enter an order ID or parcel code in the search field and click Search.
One of the following occurs:
- If an order has been processed, the Hub Orders - Process Order page is displayed with information about the processed order(s).
- If an order has not been processed or is not found, a message is displayed to try a different order ID or parcel code.
  Important
  Accidentally entering your order ID or parcel code incorrectly, such as including spaces or other characters in your order ID or parcel code, display the above message.
  A processed order may exist in one of several order statuses, described in the table below: Please provide a list of all possible statuses.
  Order Status
  Reason
  Required Action
  Payment Declined
  Place order on hold.
Optional: Click and edit your order location. Why does some have this and others do not?
Click one of the following:
- Process Order
- Place on Hold - Comment: What is the reason for placing the order on hold?

Order Status	Reason	Required Action
Payment Declined		Place order on hold.

Global-e Hub: Process Returns

From the Process Orders page you can process returns belonging to specific merchants.

To process returns

Navigate to Orders > Global-e Hub > Process Returns from the top menu.
Select and enter one of the following:
- Order ID
- Merchant order ID
- RMA number
- Return tracking number
- Delivery reference number
Click Search.
One of the following occurs:
- If a return has been processed, the Hub Orders - Process Return page is displayed with information about the processed return(s).
- If a return has not been processed or is not found, a message is displayed to try a different order ID, merchant order ID, RMA, tracking number, or delivery reference number.
  Important
  Accidentally entering one of search parameters incorrectly, such as including spaces or other characters in your order ID or parcel code, display the above message.
  A processed return may exist in one of several order statuses, described in the table below: Please provide a list of all possible statuses.
  Return Status
  Reason
  Required Step
Optional: Click and edit your order location.
Click one of the following:
- Process Return
- Place on Hold - Comment: Is there an option at this stage in the procedure to place the return on hold?

Processing EOD

From the Process EOD (End of Day) page a hub administrator or operator performs a partially automated process that sends the order details made on a merchant's behalf by Global-e. These orders are cross border orders made from the Global-e Checkout page.

Processing an EOD in fact requires two different activities, or procedures, which are performed by different people in an order's life cycle:

Processing orders - hub operators
Processing all EOD's - hub administrators

To process an order

A merchant hub operator located on site at the merchant hub is responsible for physically processing an order.

Perform a "pick & pack" to physically include all required order related items in the packaging.
Print the AWB (Airway Bill) or Global-e shipping label provided by the carrier.
Attach the AWB or Global-e shipping label on the packaging:
- Attach an AWB - process an order to send from merchant's warehouse to the buyer
- Attach a Global-e label - process an order to send from Global-e to the buyer
Continue with processing an EOD below.

To process an EOD

A hub administrator is responsible for processing all orders made during the day using the Global-e platform. Alternatively, merchants can process EOD's using their own Third Party Logistics (3PL) platforms.

Navigate to Orders > Global-e Hub > Process EOD from the top menu.
Select your role:
- Merchant
- Hub
Based on your selection in Step 2, select one of the following:
- A merchant from the merchant menu
- A hub from the hub menu
Click FILTER HUBS.
The Hub name(s) and logo(s) are displayed in the region below the menus.
Search for the AWB or manifest:
1. Select shipping service from the Shipping Service menu
2. Set a From date and To date range
3. Click Search.
The AWB or manifest is displayed.
Print the AWB or manifest and give it to the delivery driver.
Click Process EOD to run the EOD process. Comment: I didn't want to actually do this. What happens on the GUI when you click Process EOD?
Optional: Click one of the View links below a merchant to download an order manifest in .csv format showing the information below. Each link has a time stamp:
Airway bill number
Parcel ID
Shipment value
Billing account
Number of pieces
Shipment weight
Terms of trade
Order reference
Dispatch date
Warehouse
Navigate to General from the Order Details results.
Scroll down to Basic Information and see Order Status in the table.
Change the order status from Received in Hub to Dispatched to Customer.
Changing the order status to Dispatched to Customer sends an automated email to the customer, and a notification to the merchant.

For more information on making orders, see the Checkout Page.

Process PUDO Centers EOD

Comment - See highlighted text on this page for comments.

From the Process PUDO Centers EOD (PUDO - PickUp DropOff, EOD - End of Day) page you can search for PUDO EOD procedures for specific merchants or hubs. A PUDO EOD is an automated process that sends the PUDO details made on a merchant's behalf by Global-e. These purchases are cross border purchases made from the Global-e Checkout page.

To process a PUDO center EOD procedure

Navigate to Orders > Global-e Hub > Process PUDO EOD from the top menu.
A page showing all PUDO EOD processes for centers is displayed.
Do one of the following:
- Click the View - hh:mm link below any center to view it's manifest.
- Click Process EOD to process the manifest. Comment: Is that what clicking this does, and if so, what is the visible result on the page? I didn't click it to avoid actually processing an EOD.
Search for your manifest. Comment: I'm not sure I understand this functionality. Please explain.

Process Stores EOD

Comment - See highlighted text on this page for comments.

From the Process Stores EOD (End of Day) page you can search for EOD procedures for specific stores. An EOD is an automated process that sends the store details relevant to a store EOD procedure. These purchases are cross border purchases made from the Global-e Checkout page.

Comment - Please review the above paragraph for correctness.

To process a store EOD procedure

Navigate to Orders > Global-e Hub > Process Stores EOD from the top menu.
A page showing all store EOD processes for centers is displayed.
Comment: Why do some stores have a square image and some do not? The ones without a square image also don't have a Process EOD link.
Click Process EOD to process the manifest. Comment: Is that what clicking this does, and if so, what is the visible result on the page? I didn't click it to avoid actually processing an EOD.
Search for your manifest. Comment: I'm not sure I understand this functionality. Please explain.

Process Returns EOD

Comment: This page needs review for correctness.

From the Process Returns EOD (End of Day) page you can process EOD return procedures.

Process EOD returns

Navigate to Orders > Global-e Hub > Process Returns EOD from the top menu.
Select your current hub from the hub menu and click OK.
A page is displayed showing the EOD return processes for the hub you selected.
Optional: Select a different hub:
1. Click located at the top left corner in the menu toolbar.
2. Select a hub from the hub menu and click OK.
Find your manifest:
1. Select a merchant from the Merchant menu.
2. Select a date range from the From and To menus.
3. Click Search.
A page is displayed showing the EOD return processes for the hub you selected.

PUDO Centers Distribution

From the PUDO Centers Distribution page you can process PUDO (Pick Up, Drop Off) belonging to specific distribution centers.

Process PUDO distribution centers

Navigate to Orders > Global-e Hub > PUDO Distribution from the top menu.
Select a shipping country from the Shipping Country menu.
Select a merchant from the Merchant menu.
Select a distribution center from the Distribution Center menu.
Click FILTER ORDERS.
The order details are displayed on the page. From here you can export the order details in Excel format by clicking Export.
Note
Clicking an order ID in the order details section refers you to its order details page. For more information on the Order Details page, see Managing Order Details.

Consolidation Stores EOD

From the Consolidation Stores EOD page you can process EOD (End of Day) procedures belonging to specific consolidation stores.

To process consolidation store EOD procedures

Navigate to Orders > Global-e Hub > Stores Distribution from the top menu.
Select a shipping country from the Shipping Country menu.
Select a merchant from the Merchant menu.
Select a store from the Stores menu.
Click FILTER ORDERS.
The order details are displayed on the page. From here you can export the order details in Excel format by clicking Export.
Note
Clicking an order ID in the order details section refers you to its order details page. For more information on the Order Details page, see Managing Order Details.

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