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Documentation Portal

Service Levels in the US

Service Level

Pros

Cons

Comments

Express

  • Worldwide coverage

  • Fully tracked and signed

  • Reliable

  • Can be picked from merchant hub with no minimum

  • Great customer experience

  • Expensive

  • Surcharges apply for customs, remote etc.

  • All shipments are cleared in commercial clearance (no shipment under the radar)

  • No weight limit

Parcel DDP

  • 40-50 countries only

  • Fully tracked and signed

  • Reliable and fast

  • Can be picked from merchant hub subject to minimums

All shipments are DDP – no postal clearance

Weight limit 44/66lbs

Parcel DDU

  • Worldwide coverage

  • Tracked and signed

  • Reliable

  • Can be picked from merchant hub subject to minimums

  • Less expensive

  • Slower and less reliable than Parcel DDP

  • SLA varies significantly by markets

  • Weight limit 44/66lbs

  • All shipments go on postal clearance (AKA below the radar)

Tracked / Untracked post

Cheap

  • Slow and often not delivered within the SLA

  • Very low visibility on tracking

  • Weight limit 4.4 lbs

  • All shipments go on postal clearance (AKA below the radar)