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Bank Transfer

Bank Transfer is an offline payment method that allows customers to pay for online orders by transferring funds directly from their bank account.

Automatic Order Cancellation Timeframe

  • Shopify merchants – 6 days

  • Classic merchants – 7 days

Supported Countries

  • Andorra

  • United Arab Emirates

  • American Samoa

  • Austria

  • Australia

  • Aland Islands

  • Belgium

  • Bulgaria

  • Bahrain

  • Brunei Darussalam

  • Bouvet Island

  • Belarus

  • Canada

  • Cocos (Keeling) Islands

  • Cook Islands

  • Christmas Island

  • Cyprus

  • Czech Republic

  • Denmark

  • Ecuador

  • Estonia

  • Western Sahara

  • Spain

  • Germany

  • Micronesia

  • Faroe Islands

  • France

  • France, Metropolitan

  • French Guiana

  • Guernsey

  • Gibraltar

  • Greenland

  • Guadeloupe

  • Greece

  • South Georgia and South Sandwich Islands

  • Israel

  • Italy

  • Hong Kong

  • Heard and McDonald Islands

  • Croatia

  • Ireland (Republic of)

  • Isle of Man

  • British Indian Ocean Territory

  • Jersey

  • Jordan

  • Japan

  • Kenya

  • Kiribati

  • Kuwait

  • Kazakhstan

  • Liechtenstein

  • Lithuania

  • Luxembourg

  • Latvia

  • Morocco

  • Monaco

  • Montenegro

  • Marshall Islands

  • Northern Mariana Islands

  • Martinique

  • Mauritania

  • Malta

  • Mauritius

  • Mexico

  • Malaysia

  • Romania

  • Russia

  • Norfolk Island

  • Nigeria

  • Netherlands

  • Norway

  • Nauru

  • Niue

  • New Zealand

  • Oman

  • Panama

  • Peru

  • Poland

  • St. Pierre and Miquelon

  • Pitcairn

  • Puerto Rico

  • Portugal

  • Palau

  • Qatar

  • Reunion

  • Switzerland

  • Saudi Arabia

  • Sweden

  • Singapore

  • Slovenia

  • Svalbard & Jan Mayen Islands

  • Slovak Republic

  • San Marino

  • El Salvador

  • Turks and Caicos Islands

  • United Kingdom

  • French Southern Territories

  • Thailand

  • Tokelau

  • Tunisia

  • East Timor

  • Turkey

  • Tuvalu

  • US Minor Outlying Islands

  • United States

  • Vatican City State (Holy See)

  • British Virgin Islands

  • Virgin Islands (U.S.)

  • Mayotte

  • South Africa

  • Zambia

  • Finland

  • Guam

  • St Martin

  • St Barthelemy

  • Bonaire, Saint Eustatius and Saba

Customer Flow

  1. After completing their personal details on the checkout page, the customer selects Bank Transfer as the payment method.

  2. The customer is redirected to the order confirmation page, which displays the bank transfer account details required to complete the payment (for both Classic and Shopify integrations). The customer is also informed that they will shortly receive an email with the same details.

  3. The customer receives an email containing the bank transfer details, including:

    • SWIFT / BIC

    • IBAN

    • Beneficiary name

    • Transfer amount and payment reference

  4. The company's Finance team performs daily monitoring of completed bank transfers. Once the transfer is confirmed, the team advances the order status.

  • The order will remain in Pending Payment status until the customer completes the payment. If the payment is not completed within the allowed time frame, the order will be cancelled automatically.

  • Once the customer successfully completes the payment, the order status will change to RBGE.

 

The examples below show the order confirmation page with bank account details for Classic and Shopify integrations, and the Shopify confirmation email.

Classic — confirmation page
Classic bank transfer order confirmation page showing bank account details
Shopify — confirmation page
Shopify bank transfer order confirmation page showing bank account details
Shopify — confirmation email
Shopify bank transfer confirmation email with bank account details