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Global‑e supports Returns and Refunds through the Global‑e Merchant Portal. Use the Merchant Portal Refunds feature for orders that have already been dispatched to the customer. To cancel a settlement or a refund of stock items, you must amend the order before the or der can be processed on the Global-e Merchant Portal and shipped to the customer. (See Managing Order Details > General > Amending Order Products.) Merchants can also use the CreateOrderRefund API to automate refunds. Refunds are composed of the following elements:
  • Product amount
  • Shipping costs
  • Duties & Taxes on the outbound transaction
  • Service Gesture, an order level refund amount
When a return is triggered, the order fulfillment stops. Merchants can apply the following use cases:
  • Full Refund
  • Partial Refund
  • Refund an amount
  • Refund with a reason