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Global-e supports excluding merchants’ B2B customers’ purchases in Global-e operated countries, by routing them to Shopify Payment. These orders are not handled by Global-e. This feature must be enabled, if necessary, by the Global-e team. Please reach out to your Customer Success Manager to set it up if necessary.
The merchant must define Shipping rates for B2B customers, for Global-e operated countries. If no rates are defined, no shipping options will be displayed, and the checkout process will not be completed.

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Prerequisites

To support B2B customers in Global-e operated countries, the merchant should set the following in Shopify Backoffice:
  1. Verify that your store is configured for Shopify B2B customer support. Define the Shipping option rate, under the Global-e zone.
    1. In Shopify Backoffice > Shipping and Delivery > General Shipping Rates.
    2. Select Global-e Shipping Rates.
    3. Add Shipping Rates:
      1. Under Global-e Zone, on the Shipping Options page, click on Add rate.
      2. Add your B2B shipping rate in the following steps:
        1. Click Use flat rate.
        2. Change Shipping Rate to custom.
        3. Define the Rate name.
        4. Define the Price.
        5. Click Done.
      • The defined rate will be listed under the Global-e Zone.

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The Process

When a customer purchases on a Shopify Plus plan, in a Global-e-operated country, the system verifies whether it is a B2B customer. If it is defined as B2B, all Global-e experience is removed (logo, disclaimer, etc.), and the Checkout page displays only two fields:
  • Delivery method: Only the B2B shipping rate configured in Shopify under the Global-e zone is available, with its rates.
  • Payment method: Only payment methods offered by Shopify are listed.
The Global-e logo and the disclaimer are removed from the Checkout page.