Customer Experience
This section does not apply to Shopify. For information about Shopify, see Shopify Native. |
When International Customers Visit your website, Global-e automatically detects their country.
The Global-e Welcome pop-up greets shoppers in their language.
Optional: If configured, the Marketing Banner shows shoppers promotional messages in their language.
The Country Switcher lets shoppers set or change the shipping destination.
During their browsing journey, shoppers add products to their carts in their local currencies.
Shoppers proceed to the Global-e checkout page where they can:
Select the language to complete the checkout process.
Adjust the accessibility settings.
Review the order summary.
Enter the shipping and billing details. If the provided address is incorrect, an alternative address is suggested to the customer.
Select the preferred shipping method. See the supported Shipping Methods.
Select their preferred payment method. See the supported Payment Methods.
View and prepay all duties and taxes when checking out.
View the total amount.
Once the payment has been verified and approved, the order is confirmed. An email notification notifies the shopper of the status of their order. See Transactional Emails.
Additional Features and Tools
Shoppers can use the Tracking Portal to track their orders. See Tracking Portal.
Shoppers can use the Return Portal to return or replace an order or part of an order. Alternatively, the Merchant can return or replace orders on behalf of the customers. See Returns Portal.