Documentation Portal

You can add the following refund reasons to the Refund notification template to build a dynamic message for each refund reason. For example, if the refund reason is out of stock, render the out-of-stock message as detailed below.

Out-of-Stock Refund Reason

{{#IsOutOfStockRefundReason}}
<tr>
      <td>{{TR_OutOfStockRefundReason}}</td>
</tr>
{{/IsOutOfStockRefundReason}}

Shipping Cost Refund Reason

{{#IsShippingCostRefundReason}}
<tr>
      <td>{{TR_ShippingCostRefundReason}}</td>
</tr>
{{/IsShippingCostRefundReason}}

No SSD Refund Reason

{{#IsNoSDDRefundReason}}
<tr>
       <td>{{TR_NoSDDRefundReason}}</td>        
</tr>
{{/IsNoSDDRefundReason}}

Cancelled Order Refund Reason

{{#IsCancelledOrderRefundReason}}
<tr>            
       <td>{{TR_CancelledOrderRefundReason}}</td>
</tr>
{{/IsCancelledOrderRefundReason}}

Return Refund Reason

{{#IsReturnRefundReason}}
<tr>   
       <td>{{TR_ReturnRefundReason}}</td>        
</tr>
{{/IsReturnRefundReason}}

Wrong Item Refund Reason

{{#IsWrongItemRefundReason}}
<tr>    
       <td>{{TR_WrongItemRefundReason}}</td>    
</tr>
{{/IsWrongItemRefundReason}}

Missing Item Refund Reason

{{#IsMissingItemRefundReason}}
<tr>            
       <td>{{TR_MissingItemRefundReason}}</td>    
</tr>
{{/IsMissingItemRefundReason}}

Damaged Item Refund Reason

{{#IsDamagedItemRefundReason}}
<tr>
       <td>{{TR_DamagedItemRefundReason}}</td>
</tr>
{{/IsDamagedItemRefundReason}}

Warranty Issue Refund Reason

{{#IsWarrantyIssueRefundReason}}
<tr> 
       <td>{{TR_WarrantyIssueRefundReason}}</td> 
</tr>
{{/IsWarrantyIssueRefundReason}}

Lowest Price Guarantee Refund Reason

{{#IsLowestPriceGuaranteeRefundReason}}
<tr> 
        <td>{{TR_LowestPriceGuaranteeRefundReason}}</td>
</tr>
{{/IsLowestPriceGuaranteeRefundReason}}

Service Gesture Refund Reason

{{#IsServiceGestureRefundReason}}
<tr>    
        <td>{{TR_ServiceGestureRefundReason}}</td>        
</tr>
{{/IsServiceGestureRefundReason}}

Swapped Part Refund Reason

{{#IsSwappedPartRefundReason}}
<tr>    
        <td>{{TR_SwappedPartRefundReason}}</td>        
</tr>
{{/IsSwappedPartRefundReason}}

Lost In Transit Refund Reason

{{#IsLostInTransitRefundReason}}
<tr>     
       <td>{{TR_LostInTransitRefundReason}}</td>        
</tr>
{{/IsLostInTransitRefundReason}}

Out-Of-Stock Item Refund Reason

{{#IsOutOfStockItemRefundReason}}
<tr>   
        <td>{{TR_OutOfStockItemRefundReason}}</td>        
</tr>
{{/IsOutOfStockItemRefundReason}}

Cancelled Pending Payment Refund Reason

{{#IsCancelledPendingPaymentRefundReason}}
<tr>      
        <td>{{TR_CancelledPendingPaymentRefundReason}}</td>        
</tr>
{{/IsCancelledPendingPaymentRefundReason}}

Gift Card Redeem Failed Refund Reason

{{#IsGiftCardRedeemFailedRefundReason}}
<tr>    
        <td>{{TR_IsGiftCardRedeemFailedRefundReason}}</td>        
</tr>
{{/IsGiftCardRedeemFailedRefundReason}}

Damaged Box Received Refund Reason

{{#IsDamageBoxReceivedRefundReason}}
<tr>    
        <td>{{TR_DamageBoxReceivedRefundReason}}</td>
</tr>
{{/IsDamageBoxReceivedRefundReason}}

Damaged Product Received Refund Reason

{{#IsDamagedProductReceivedRefundReason}}
<tr>  
        <td>{{TR_DamagedProductReceivedRefundReason}}</td>        
</tr>
{{/IsDamagedProductReceivedRefundReason}}

Item Not Received Refund Reason

{{#IsItemNoReceivedRefundReason}}
<tr>    
        <td>{{TR_ItemNoReceivedRefundReason}}</td>        
</tr>
{{/IsItemNoReceivedRefundReason}}

Lost In Shipment Refund Reason

{{#IsLostInShipmentRefundReason}}
<tr>      
        <td>{{TR_LostInShipmentRefundReason}}</td>    
</tr>
{{#IsLostInShipmentRefundReason}}    

Missing Item From Order Refund Reason

{{#IsMissingItemFromOrderRefundReason}}
<tr>    
         <td>{{TR_MissingItemFromOrderRefundReason}}</td>        
</tr>
{{/IsMissingItemFromOrderRefundReason}}

Other Refund Reason

{{#IsOtherRefundReason}}
<tr>       
         <td>{{TR_OtherRefundReason}}</td>        
</tr>
{{/IsOtherRefundReason}}

Product Out-of-Stock Refund Reason

{{#IsProductOutOfStockRefundReason}}
<tr>       
          <td>{{TR_ProductOutOfStockRefundReason}}</td>        
</tr>
{{/IsProductOutOfStockRefundReason}}

Wrong Item Received Refund Reason

{{#IsWrongItemReceivedRefundReason}}
<tr>     
       <td>{{TR_WrongItemReceivedRefundReason}}</td>        
</tr>
{{/IsWrongItemReceivedRefundReason}}

Wrong Price Charged Refund Reason

{{#IsWrongPriceChargedRefundReason}}
<tr>     
       <td>{{TR_WrongPriceChargedRefundReason}}</td>        
</tr>
{{/IsWrongPriceChargedRefundReason}}

Lost by Merchant and Refund Refund Reason

{{#IsLostbymerchantandrefundRefundReason}}
<tr>    
        <td>{{TR_LostbymerchantandrefundRefundReason}}</td>        
</tr>
{{/IsLostbymerchantandrefundRefundReason}}

Gift Card Redeem Refund Reason

{{#IsGiftCardRedeemRefundReason}}
<tr>    
         <td>{{TR_GiftCardRedeemRefundReason}}</td>        
</tr>
{{/IsGiftCardRedeemRefundReason}}

Cancelled By Customer Request Refund Reason

{{#IsCanceledByCustomerRequestRefundReason}}
<tr>   
         <td>{{TR_CanceledByCustomerRequestRefundReason}}</td>        
</tr>
{{/IsCanceledByCustomerRequestRefundReason}}