Merchant Portal
The Global‑e Merchant Portal is a web-based platform provided by Global‑e to merchants who partner with Global‑e for international e-commerce solutions.
It serves as a central hub for managing various aspects of the merchant's international sales and operations. This includes order management and fulfilment.
The Merchant Portal features are available according to configuration and roles. Make sure that you have adequate permissions to implement the features.
In this section:
Merchants: Details about Product Management, Reports, Flat Shipping Rates, Site Customization , and Flash Sales
Orders: How to manage and process orders, and perform returns, replacements, and refunds.
Configuration: Configure and customize your site , use the Marketing Proposition to set up campaigns, and configure your Email notifications.
System: Add or remove users. In addition, explore the specifics of Single Sign-On (SSO) integration.
Overview
Country Proposition Management
Self-service country proposition management dashboard that you can access directly
Review all current settings per market and/or region
Easily change proposition settings (pricing, shipping fees, etc.) and view many more
Country Pricing, Shipping, and Returns
View and Adjust Country Pricing and Shipping and/or the Returns Proposition
Campaign and Discount Management
Manage campaigns per market or region as well as discounted pricing or free shipping
Easily manage campaigns per market or region
Discounted pricing or free shipping to support local market events, including related messaging
Promotion Messages
Ability to adjust messaging to promotion per market or region
"Messaging Banner"
Localized messaging on the proposition
Order Management Tools
In addition to direct integration capabilities
• Order transaction details • Cancellation and refunds • Shipping and billing details update • Returns tracking • Replacements • User access management |  |
Cancel Order
Cancel SKUs
Example: If the item is on the waiting list and we decline the waitlist, short ships.
  |  |
Resend Confirmation Emails
Order/shipping confirmation
Create Returns
View Order, Order History, Payment Status
Complete order details dashboard
Covering payment status along with customer and logistics details
View and Edit Return Tracking
Visibility on returns requests, status, carrier tracking, and refunds performed
Edit return refund amount/process return refunds
 | Complete flexibility in defining refunds across:
|
View the Commercial Invoice
Access to all generated documents
Address Modification
Update and validate new addresses live
Tracking Information with Access to Final Mile Carrier
Live order delivery status updates and access to final mile carrier tracking
