Configuration
Integration Features
Feature | Description |
---|---|
Country and Currency Switcher | Choose over 200 countries with default or free currencies (which can be replaced by a custom implementation) |
Currency Conversion | View prices in local currency with up-to-date conversion rates, country coefficients, rounding rules, and currency symbols |
Duty and Tax Calculations | Country and continent-specific duty and tax calculations |
Delivery Cost | Dynamic delivery cost calculations based on country |
Multiple Shipping Options | Country-specific shipping options from standard to express |
Local Payment Methods | Choose from the most popular payment methods for each country |
Promotions | Manage promotions for Global‑e operated countries |
Customer Service | View and manage Global-e Orders through the Customer Services Tool |
Examples
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High-Level Flow
Sample Reference Architecture
Integration Overview Before Global‑e
Customer Journey (Technical)
Integration Overview with GE - Customer Browsing
Integration Overview with Global‑e - Order Creation
Client-side Includes
BigCommerce Order List
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BigCommerce Order Details
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The order is created as domestic
The international details are stored in staff notes
Integration Overview with Global‑e
Order Dispatch
Marketing, Analytics, and Communication
Item | Handling |
---|---|
Google shopping feed | Leverage existing feeds and new feeds for Global‑e operated destinations leveraging the Global‑e cartridge or price feed API |
Analytics and tracking | Review current trackers and analytics integration to build the associated data layer and triggers using the Global‑e checkout callbacks |
Email Communications | Transactional emails provided by Global-e and suppressed on the merchant side All marketing material and communications remain with the brand |
Analytics and Tracking Pixels - Client SDK
Conversion Tracking Server-Side
Google Analytics solution hosted by Global‑e OR through a JavaScript callback from the iframe to the container page.
gle("OnCheckoutStepLoaded", function (data) { switch (data.StepId) { case data.Steps.LOADED: break; case data.Steps.CONFIRMATION: if (data.IsSuccess) { ga('send', 'event', 'order', 'success', 'global-e'); } break; } });
Marketing Feeds
Adjust existing Google feed and new feed for Global‑e markets.
Order Processing
Global‑e-operated orders are created in the e-commerce platform as domestic orders (base currency) with:
End Customer transaction currency data
End Customer shipping and billing address
“Global-e” shipping service(s) – for warehouse dispatch routing – to be mapped in ERP
“Global-e” payment provider – for financial/accountancy handling – to be mapped in ERP
Both Global‑e and brand platform order numbers referenced on both sides
OMS/ERP Order flow: suppression of current activities on fraud, auth/capture, emails
Shipping documentation (carrier label and invoice) when provided by Global‑e entails:
→ No actual end customer address is required by the Warehouse team and systems
→ Order number documentation allows retrieving from Portal or API
Order Downstream Flow and Dispatch
Returns and Refund Management
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The customer submits returns requests directly through the Global-e Returns Portal (Global-e Customer Service Portal). The Admin can perform returns via the Global-e Merchant Portal Returns screen. Refunds are executed either via: → The Global-e Customer Service Portal → Direct API integration with Global-e |
To configure the Global-e Application
From the BigCommerce left menu, select Apps > Global-e.
The Global-e Configuration screen opens.
Configure the following parameters, as required:
Field/Box
Description/Steps
Is Active
Adds or removes the Global-e includes to or from your site.
Select Is Active to add the Global-e script includes to your Merchant site.
Clear the box to delete the Global-e includes from your Pla site.
Include type
The Global-e include types are based on the Global-e solutions (Pro, GEM). The default include type is based on the Global-e GEM solution.
Merchant ID
Your Merchant Account ID, as recorded in the Global-e system. Example: 899
Modify your Merchant Account ID, if required.
Merchant GUID
The private key of your Merchant Account ID in the Global-e system.
Example: F978DFEB-FF8C-4EE1-BFDA-68FB1B78E217
Modify your Merchant Account ID private key, if required.
Click SAVE.
The Global-e scripts for BigCommerce are added to your Merchant site.