Email Notifications
Shopify and Third-Party Email Notifications
The Global‑e solution allows brands to retain control over their transactional emails by relying on Shopify’s email notifications or any third-party application used for that purpose.
As part of the standard Global‑e order flow, the following Shopify email notifications are triggered by the events in Shopify:
Order confirmation
Order cancelled
Order refund
Shipping confirmation
Depending on your offering, the following notifications may also be applicable:
Draft order invoice
Gift card created
Important
If you use a third-party app to send emails rather than using the native Shopify emails, make sure to disable the Shopify notifications (otherwise two emails will be sent for each event).
If you use the notifications natively available in Shopify, make sure that this option is enabled in Shopify.
For more information, see https://help.shopify.com/en/manual/orders/notifications/order-notifications?utm_campaign=Guru+Ask&utm_medium=forums&utm_source=social#disable-a-notification
Global‑e Email Notifications
If you are using the Global‑e Returns portal, Global‑e sends the RMA notification email including the Returns documents directly to the customer.