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Global‑e Order Information

To view the Global-e order information:

  1. In the Shopify Admin, go to Orders.

    The Orders screen opens, showing the list of orders (Global-e and non-Global-e Orders).

  2. Click a Global‑e Order.

    The Global‑e order details screen opens.

    Global-e Order Details in Shopify

    The Global‑e details screen provides the following information:

    • The Global‑e Order ID (under Additional Details). The Global‑e Order ID starts with GE and ends with the merchant's country code. In this example, the Global‑e Order ID is GE175560204GB.

    • The price that the shopper paid in local (customer) currency. In this example, the price is €205.00

    • The duties and taxes in merchant and shopper currencies

    • Customer Information

    • When fulfilling the order, this screen shows both tracking Information and a tracking link. In addition, the order shipment information shows the tracking number.

    • Global‑e order tag: Globale::Approved.

    • Order Status. See Global-e Orders in Shopify for more information on statuses.

Shopify Order Data Examples

This Shopify store belongs to a US merchant and the storefront currency is in USD.

Below are two different order scenarios in which a single product is purchased:

  • Duties & taxes are paid by the customer – the checkout explicitly displays D&T-related line items.

  • Duties & taxes are inclusive/baked into product prices – the merchant subsidizes the D&T costs.

Scenario 1: Duties & taxes paid by the customer

Market: Israel.

The customer pays separately for all the D&T-related costs including the customs clearance fee (CCF) represented here in the “Additional Fee” field.

additional_fee_field.png

Note

The Additional Details section is for information and is not required for data consumption. CalculatedDutySubsidy represents the total order level subsidy in storefront currency. In this example, there is no subsidy for this order, hence the $0.

paid_example.png

Important

The Additional Fee set is a new Shopify data line available in Shopify’s API release version 2023-04. See https://shopify.dev/docs/api/admin-rest/2023-04/resources/order for reference.

Scenario 2: Duties & taxes are included in the product price

Market: United Kingdom.

Duties, taxes, and customs clearance fees are all-inclusive in the £500.00 product price in this example.

duties_and_taxes_for_uk__market.png

CalculatedDutySubsidy 139.72 USD includes duties, VAT, and CCF.

Note: the D&T line items do not appear in the order details at all.

paid_uk_market.png

Conclusion

  • Duty, tax, and customs clearance fees (CCF) are all part of the overall duties and taxes calculation.

  • When a customer’s checkout displays duty & tax-related fees, these costs appear as order line items.

  • Any subsidized costs, whether both duties and taxes or just duty or just taxes – appear in the note attributes CalculatedDutySubsidy field.

Shopify Order JSON example

A full example of an order JSON file can be downloaded here:Shopify Order JSON example.