Incorrect Address Query
This email notifies customers that the address provided is not identified and requests a correction.
The email is triggered manually by the Global‑e operations team.
There are 2 types of email templates:
Customer email – If Global‑e provides first-line customer support, this email is sent directly to the customer, asking the customer to provide a correct address.
Merchant email – if the merchant handles Customer support, the email is sent to the merchant’s customer care team, asking them to contact the customer and get the correct address.
Attachments
N/A
The Email Title
Chargeback request received for order number {orderId}
The Email Content – Customer Version
The Email Content – Merchant Version
