Order Collection Reminder
This email reminds customers to pick up their store orders. If an order is uncollected after a set number of days, the reminder email is triggered.
The trigger options include:
Days After Delivery
Example: The merchant sets the reminder to be sent 5 days after the order is delivered to the store.
Percent of Collection Period
Example: The merchant schedules an email reminder to be sent halfway (50%, 4 days) through the collection period (eg. 8 days until marked as uncollected).
Attachments
The following attachments are added to the email:
VAT invoice – for EU internal orders (both merchant and customer are inside the EU)
Commercial invoice – when enabled, for emails outside the EU.
Note: Disabled by default.
The Email Title
Your order {ORDERID} is waiting
The Email Content
