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Order Details

To manage Global-e orders and view Order Details:

  1. Log in to Backoffice.

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  2. From the Backoffice Explorer (left menu), select Orders.

  3. At the top of the main area, to the left of the Order field, click image46.png (magnifying glass).

  4. Select Order > Global‑e Order.

    The attribute screen opens showing the Global-E OrderId.

  5. Enter the Global‑e OrderID and click Search.

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    An overview of the order is displayed.

  6. Click the Positions and Prices tab.

    This tab shows:

    • A line item for each product.

    • The delivery cost and total price are in international currency.

    • Product details, such as the base price in merchant currency.

    Positions and Prices Screen (Tab)

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  7. Click the Global‑e Order tab.

    This tab shows additional information about the order. For example, the Duties and Discounts applied to shipping.

    Global‑e Order Screen (Tab)

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    Note the Global‑e order ID.

  8. Double-click a product line.

    The Global‑e Properties show the base price of the product and the currency (supported by the merchant),

    The vatRate that is shown is the Global-e vatRate.

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To view Global-e orders using the Customer Services Tools:

  1. Log in to Backoffice as a Customer Services Agent.

  2. Search for a Global‑e order:

    1. Click the Orders tab.

    2. Repeat steps 1 - 4 in the previous procedure.

Now you can see that:

  • The Order Status shows that the order is managed by Global-e.

  • The Order Details tab shows the details of the order.

  • A Global‑e Order tab is also added to the Customer Services Tools