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Store Orders

Overview

The Global‑e Merchant Portal allows Merchants with stores in various countries to ship orders to stores, process deliveries to customers from these stores, process returns from customers to stores, and send back the returned items from the store to the Merchant

This document provides the steps required to enable the appointed store personnel to receive and check in parcels, process returned items, consolidate returns, and send the parcels back to the Merchant.

Note

The colour scheme of the Global‑e Merchant Portal menu may either be grey or orange.

All the screens and illustrations displayed in this document are provided as examples.

Terminology

The following terms are used in this document.

Term

Description

Merchant

The company for which you work

Global‑e Merchant Portal

The Global-e interface to use to process store orders

Store Admin (SA)

The Merchant's store employee in charge of creating users and handling standard order check-in and return procedures

Store User (SU)

The Merchant's store employee in charge of processing and handling standard order check-in and return procedures

Order ID

Also called Order Number: Unique Global‑e order identification number. Example: GE23311623GB.

Store Label

The Store Label is attached to each parcel. It includes the parcel code (as a bar code and a number under the bar code). Example: 23311623-9-1.

Shipping Label

The Shipping Label is attached to each parcel. It includes the tracking number.

Return Shipping Label

The Return Shipping Label is created and attached to the parcel by the Store personnel before returning items to the Merchant.

Prerequisites

Make sure you have the following items ready before getting started:

  • A username and password to access the Global‑e Merchant Portal.

    This is provided by the Global-e Admin.

    Global-e also prepared your initial Store Orders environment by:

    • Creating users

      Users are the store employees in charge of processing store orders and recording the store order information.

      Store User: in charge of performing the standard order check-in and return procedures.

      Store Admin: performs the same standard procedures implemented by the Store User. This user can also create additional Store Admins and Store Users. See Create and Edit Users for more information.Create and Edit Users

    • Associating each user with the relevant stores.

    • Important: to configure users for the Store Orders feature, you must be a Store Admin.

  • A regular printer to print labels and applicable documents.

  • For returns: Adequate packing materials including boxes, bags, scissors, tape, and more.

  • Recommended: A barcode scanner to process orders. You can also process it manually.

Note

This documentation assumes that you have the correct role permissions and credentials to perform the procedures on the Merchant Portal.