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Review these constraints during solution design. Related pricing guidance is in Price calculation.

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Storefront Request Cache

Fixed Price pricing is not supported when Salesforce’s Storefront Request Cache is enabled. The cache stores computed data for the duration of a storefront request, including the product price model that Fixed Price depends on. The feature is disabled by default, controlled by Salesforce (not a Business Manager preference you can inspect), and may only be confirmed on your instance through Salesforce Commerce Cloud support. What to look for: If you operate fixed-price countries and shoppers see prices that look dynamically converted instead of the fixed price book values, open a case with Salesforce Commerce Cloud support to ask whether Storefront Request Cache is enabled on your instance. Global-e has observed this combination on production instances.

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SEO: Page Meta Tag Rules

The Global-e cartridge cannot convert prices in Page Meta Tag Rules that use the Convenience Object ProductPrice, for example ${ProductPrice}.

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Source Code Groups: Price Books

The Global-e cartridge does not support Price Books assigned to a Source Code Group. Use a Promotion with a source code group qualifier instead. See Promotions.

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Checkout discount vouchers: percentage only

Checkout discount vouchers (for example payment-method provider discounts on checkout) work only with percentage discounts. Other checkout discount types are not supported by the Global-e service. Configure the SFCC promotion as percent-off with geDiscountType = PERCENTAGE, and configure the matching Global-e platform discount as a percentage value only.

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SFCC OMS: Order Status Update

When using SFCC OMS, it is not possible to update the order’s status in SFCC once the order is exported to OMS. In such cases, use Global-e custom statuses instead of SFCC system statuses. Manage Global-e custom status updates on the SFCC side in one of these ways:
  1. Hook handler — implement a handler for globale.onAfterStatusUpdate. See Hooks → globale.onAfterStatusUpdate.
  2. SFCC job — extract values from the order custom attribute geReceivedOrderStatusUpdates and process stored status updates. See Metadata.
If your project uses SFCC OMS, notify Global-e Merchant Support and discuss required changes before go-live.