Refunds
For details about refunding an order in Shopify, refer to the Shopify Native Refund section. |
Overview
Users with Merchant CS Admin permissions can create refunds.
Important
Use the Refunds feature for orders that have already been dispatched to the customer.
To cancel a settlement or a refund of stock items, amend the order before the order can be processed on the Global-e Merchant Portal and shipped to the customer. (See Amend Order Line Items and Quantities)
Global‑e monitors and rectifies all refunds that failed or are in pending status.