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After checkout, Global-e synchronizes order state to SFCC through authenticated Globale-* controller endpoints. This page covers post-create updates; the checkout sequence is in Checkout flow. Read order: Checkout flow → Order lifecycle (this page) → Failover and recovery. See also: Metadata → Order · Hooks · Configuration

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Order numbers on the storefront

By default (unless configured otherwise on the Global-e side), international shoppers see the Global-e order number on order confirmation, order history, and transactional emails. Domestic orders continue to show the SFCC order number. The Global-e order number is stored on the SFCC order as geOrderNumber and is what international shoppers see on confirmation, order history, and emails (unless configured otherwise on the Global-e side). See Metadata → Order.

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Post-create endpoint summary

| Update shipping info | Globale-OrderUpdateShippingInfo | Tracking number/URL updated; SFCC shipping status not set to SHIPPED | | Order refund | Globale-OrderRefund | Refund notification; notes/logs by default | Platform setting sfccPlaceOrderOnPaymentUpdate (Global-e App Settings) changes timing: when enabled, place and confirm run on Globale-OrderPerformPayment instead of SOTM.

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Order confirmed

When Global-e confirms the order, it sends Send Order To Merchant to Globale-OrderSendToMerchant. OOTB the cartridge places the order (status New unless deferred by sfccPlaceOrderOnPaymentUpdate) and sets confirmation status to Confirmed. This update normally arrives within seconds of order create. If no matching SFCC order exists (for example order create failed in checkout), SOTM can create the order from the payload — see Failover and recovery. Orders created this way are flagged with geIsOrderCreatedFallbackScenario.

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Order paid

When payment and fraud checks pass, Global-e sends the payment update to Globale-OrderPerformPayment. OOTB payment status becomes Paid and export status Ready for export. This notification is expected after order confirmed (or performs place/confirm when sfccPlaceOrderOnPaymentUpdate is enabled).

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Order cancelled

If payment/fraud checks fail or Global-e does not confirm the order, Global-e may send Globale-OrderUpdateStatus and/or Globale-OrderRefund. The customer is refunded on the Global-e side. OOTB the SFCC order status becomes Cancelled; payment status remains Not Paid. These updates normally follow order confirmed.

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Shipping status updated

When shipment events occur on the Global-e side, Global-e may call Globale-OrderUpdateShippingInfo. Tracking number and URL are updated from the payload. OOTB SFCC order shipping status is not set to SHIPPED. Merchants can update SFCC shipping status when the order is dispatched to the Global-e hub.

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Order refunded

When an order is refunded on the Global-e side (not via a merchant API call to Global-e), Global-e sends Globale-OrderRefund. OOTB the cartridge does not update order custom attributes on refund notifications. Refund notifications add an order note (subject GLOBALE_REFUND_NOTIFICATION); processing errors are written to the GLOBALE custom log (for example message prefix ORDERS_REFUND_UPDATE). Customize behavior with globale.onAfterRefund — see Hooks.