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This is an optional feature. It ships in the Global-e SFCC cartridges but is not active by default. It requires enablement on the Global-e side (contact Global-e Merchant Support first) and SFCC Business Manager setup (SFTP service, job site flows, schedule). Do not enable the SFCC job until Global-e has confirmed SFTP export for the merchant.
When the live Globale-OrderUpdateStatus webhook cannot deliver a status change (merchant outage, rate limit, network error, and so on), Global-e can optionally write the same status payload to an SFTP folder. The SFCC job GlobaleOrderStatusFallback downloads those files and applies the updates, with deduplication against updates already received via webhook.

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Prerequisites

Contact Global-e Merchant Support to request enablement. Merchant-facing technical setup on SFCC is documented in GlobaleOrderStatusFallback.

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What merchants get

  • Durable recovery when the webhook fails or is delayed
  • Same status-apply behaviour as the live webhook (including cancellation / completed transitions where supported)
  • No double-application when the webhook later succeeds (shared OrderStatusUpdateTime dedup)

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What merchants do not need to change

  • No storefront customization is required for the OOTB path
  • The live webhook remains the primary channel; the job is complementary

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See also