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Documentation Portal

Global-e Roles and Features

Global-e provides users with the following roles, each with their own sets of features:

Customer Service Users

This page describes the following:

  • Orders: The Orders feature includes the following sub-features:

    • All - Show all orders made in the Global-e system.

    • New - Show new orders made in the Global-e system. New = how new?

    • Shipped by Merchant - Search for orders shipped by a merchant

    • Returns - Search for returns

    • Merchant Hub - Search for failed transfers

    • Fraud - Search for fraudulent orders. Confirm.

    • Failed Address Validation - Search for failed address validation orders.

    • View Orders - Search for merchant orders

    • Payments - Search for payments made by merchants.

    • Order Emails - Search for order emails.

  • System - Lets customer service users search for system users by name, email, or username.

System

The System feature lets customer service users search for system users by name, email, or username.

Hub Users

Hub users have access to the following feature sets:

  • Merchants:

    • Products Bundle Management - Create product bundles to group products to be sold together

    • Reports - Show reports. The Reports link doesn't go anywhere.

  • Orders:

    • Global-e Hub:

      • Process order

      • Process returns

      • Process EOD

      • Process PUDO EOD

      • Process stores EOD

      • Process returns EOD

      • Process PUDO distribution

      • Store distribution

    • Merchant Hub:

      • Process orders

      • Process EOD

      • Process Orders: Non GE carriers

      • View processed orders

      • Canceled orders

      • Failed transfer to merchant

      • Failed orders

      • Pickup request

    • Same Day Dispatch Orders

  • Configuration:

    • Customization - Customize page configurations

    • Marketing Propositions:

      • Manage marketing propositions

      • Create campaigns

      • Search returns

      • View change history

    • Email Management - Manage email content, look-and-feel, and translations

  • System - Lets hub users search for system users by name, email, or username