Global-e Roles and Features
Global-e provides users with the following roles, each with their own sets of features:
Customer service users - Access to Orders and System related features.
Hub users - Access to Merchant, Orders, Configuration, and System related features.
Customer Service Users
This page describes the following:
Orders: The Orders feature includes the following sub-features:
All - Show all orders made in the Global-e system.
New - Show new orders made in the Global-e system. New = how new?
Shipped by Merchant - Search for orders shipped by a merchant
Returns - Search for returns
Merchant Hub - Search for failed transfers
Fraud - Search for fraudulent orders. Confirm.
Failed Address Validation - Search for failed address validation orders.
View Orders - Search for merchant orders
Payments - Search for payments made by merchants.
Order Emails - Search for order emails.
System - Lets customer service users search for system users by name, email, or username.
System
The System feature lets customer service users search for system users by name, email, or username.
Hub Users
Hub users have access to the following feature sets:
Products Bundle Management - Create product bundles to group products to be sold together
Reports - Show reports. The Reports link doesn't go anywhere.
Global-e Hub:
Process order
Process returns
Process EOD
Process PUDO EOD
Process stores EOD
Process returns EOD
Process PUDO distribution
Store distribution
Merchant Hub:
Process orders
Process EOD
Process Orders: Non GE carriers
View processed orders
Canceled orders
Failed transfer to merchant
Failed orders
Pickup request
Same Day Dispatch Orders
Customization - Customize page configurations
Marketing Propositions:
Manage marketing propositions
Create campaigns
Search returns
View change history
Email Management - Manage email content, look-and-feel, and translations
System - Lets hub users search for system users by name, email, or username