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Shopify Payments

Using Shopify Payments lets you Comment: Please provide the purpose of this feature.

The following figure shows the Shopify Payments results screen:

Checkout_ID_Results_Callouts.png

The following table describes the Shopify Payments results elements:

No.

Element

Description

1

Expand All

Lets you expand all search results simultaneously.

2

Collapse All

Lets you collapse all search results simultaneously.

3

Columns Selector

Lets you select which columns to show in the search results table.

4

Refund

Lets you issue a refund.

5

Search result

Lets you see basic information related to the searched item.

Accessing Shopify Payments
To access Shopify Payments
  1. Navigate to Payments > Shopify Payments from the top menu.

  2. Do one of the following:

Running a Quick Search
To run a quick search
  1. Select one of the following:

    • Checkout ID

    • Payment Attempt

    • PSP Reference

    You can find the values for the search parameters above here:

    • Checkout ID - Orders > Logs > Technical Logs (Checkoutid)

    • Payment attempt - Shopify Payment search results table (Payment Attempt GUID)

    • PSP reference - Orders > Payments & FX > PSP Reference

  2. Based on your selection in Step 1, insert a search parameter and click Search.

    The search results table is displayed:

    Checkout_ID_Search_Results.png
Issuing a Refund

You can issue a refund on a Shopify payment if needed.

To issue a refund
  1. Run a quick or advanced search.

  2. Select a checkout row.

  3. Click Refund. (Comments - What happens now? I used a QA environment to document this procedure and could not find a working Checkout ID to test this.)

  4. When the Confirm Refund message is displayed, click Ok.

    The Refund Request Status screen is displayed.

  5. (Optional) Click Export and select Download as CSV or Print.